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The company fulfilled the promised plan of action, but that was all
17. July 2018 at 18:58 SITA
BRATISLAVA. The European Commission (EC) and national consumer authorities in the EU released Tuesday the conclusions on the 8.5 million car appeal voted by the Volkswagen Group after the scandal Dieselgate in the Union European Commission
The Commission and the European consumer protection authorities have welcomed the Volkswagen Group's desire to boost confidence by the call of vehicles and a significant improvement in the number of cars. consumer information, but regretted that the company can not provide a complete and unequivocal guarantee for repair problems.
At present, the European Commission has increased vehicle repairs by 80% and Volkswagen (VW) is committed to continuing the free upgrade and the related factual guarantee to solve the problems that arise after upgrades until the end of 2020.
The positive measures of Volkswagen but will be next
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"We tried to make VW more active towards the EU consumers than the scandal Dieselgate touched." VW has fulfilled the promised action plan, but that was all. we must ensure stricter rules for the individual application of European demands, including collective action, "said Vera Jouro, Commissioner of Justice and Consumer Equality
. that the measures taken by Volkswagen have so far led to positive developments regarding the confidence-building measures and information available online with detailed questions and answers and videos on the reasons for the update and how the
on the other hand, Volkswagen has not provided a complete and unequivocal guarantee that the update did not affect the performance of the cars and refused to simplify the conditions of the cars. 39, access to the confidence measure.
The Volkswagen Group is committed to answering all the complaints rebitelia po opravě. If the affected consumers have problems updating, they should contact their local retailers.
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If they are not given help, they should file a complaint to Volkswagen's national contact points for Call and to inform their national consumer organization
The end of this coordinated action at EU level does not rule out, according to the European Commission, other measures of performance at national level according to local conditions
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