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According to the European Commission, the car repair rate is currently 80% and Volkswagen is committed to continuing the free update and the corresponding factual warranty to resolve post-upgrade issues up to the end of the year. at the end of 2020.
BRATISLAVA, July 17 (Webnoviny.sk) – The European Commission (EC) and national consumer protection authorities in the EU released Tuesday the findings on the appeal 8.5 million car voted by the Volkswagen group after the scandal "Dieselgate" .
The Commission and the EU consumer protection authorities welcome the Volkswagen Group's willingness to boost confidence by vehicle traffic and a significant improvement in consumer information, while regretting that it does not provide a complete and unequivocal guarantee after repair.
According to the European Commission, the level of vehicle repair is currently 80%, and Volkswagen (VW) is committed to continuing the free upgrade and the related factual guarantee to solve the problems that will arise after the European Commission updated at the end of 2020.
"We have tried to make VW more active against the EU consumers affected by the scandal Dieselgate." VW has fulfilled the promised plan of action But that was all – again, it seems that we need to ensure stricter rules for the individual application of European claims, including collective actions, "said Vrama Jourova, commissioner of justice , Commissioner for Justice, Consumers and Gender Equality.
The measures taken
The European Commission and the consumer protection authorities agree that the measures taken by Volkswagen have so far led to positive developments with regard to confidence-building measures and information available online with detailed questions and answers
In contrast, Volkswagen has not provided a complete and unequivocal guarantee that the update did not affect the performance of cars and refused to simplify the conditions access to the confidence measure
. The EC is committed to responding to any complaints from consumers after the repair. If consumers have problems updating, they should contact their local resellers.
If they do not receive help, they must file an official complaint with Volkswagen's national contact points and inform their national consumer organization. The end of this coordinated action at EU level does not exclude, according to the European Commission, new enforcement measures at national level depending on local conditions. Look at our new Magazine !
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