"The door officer started laughing, showing my daughter and me, talking to other employees, so I turned around and said," Hey, if I can hear you, my daughter can hear, then I would appreciate stopping, "said Traci Redford at the station.
The Redford girl suffers from epilepsy and still rides aboard flights in advance, the resort reported.
Someone saw the message from the agent on Facebook and alerted Southwest Airlines, said Abcde's mother.
Southwest Airlines, based in Dallas, issued a statement about this incident.
"We offer our sincere apologies to the family.We are very proud to extend our Southwest hospitality to all our guests, which includes living by the rule of gold and treating each person with respect. , in person or online, "reads the statement. "The [social media] This post is not indicative of the care, respect and civility we expect from all our employees. We followed up with the employee concerned and, although we do not disclose the actions of the staff, we use it as an opportunity to strengthen our policies and focus on our expectations. for all employees. "