[ad_1]
Spirit Airlines travel chaos continues for SIXTH consecutive day as airline cancels nearly a quarter of its flights
- Spirit Airlines canceled 23% of flights on Saturday at 2 p.m.
- This is the sixth day in a row that Spirit Airlines has canceled a large number of flights, but it is down from more than 60% at the start of the week.
- The total number of cancellations over the six-day period is approximately 2,000
- Spirit CEO Ted Christie said he expects the airline to resume normal service by early next week
Passengers are seething as the travel chaos continues for the sixth day in a row after Spirit Airlines canceled nearly a quarter of its flights on Saturday, bringing the total to around 2,000 cancellations this week.
As of 2 p.m., 170 flights – 23% – have already been canceled and 91 more are delayed, according to FlightAware, an online flight tracker.
The 22% continue a positive trend since the problem started with more than 60% of flights canceled on Tuesday and Wednesday.
Spirit CEO Ted Christie is optimistic the airline will resume operations to normal levels early next week, but admitted “it’s been a tough week.”
Passengers line up at the Spirit Airlines check-in counter at Orlando International Airport on the sixth day the airline canceled hundreds of flights
Around 2,000 flights have been canceled this week due to weather, understaffing, IT issues and passenger volume
Spirit Airlines believes it will resume normal service early next week
Meanwhile, potential passengers have taken to Twitter to voice their frustrations and ask for refunds.
Twitter user ‘Bren’ said: ‘@SpiritAirlines hey ummmmmmm you canceled my flight 3 times. WHAT IS GOING ON??????’
Twitter user ‘TainoSpartacus’ said:’ @SpiritAirlines should just fall back and call it a day. How the hell am I being charged for something today when I’m not even on one of their flights! Calling them is a nightmare! Still waiting. This kind of shit is unacceptable.
‘Cobey’ tweeted, ‘@SpiritAirlines I don’t know why you can’t offer good customer service and reimburse me for a future flight that will more than likely be canceled. The last 4 days, this flight was canceled at 2:00 a.m. for a departure at 8:00 a.m. Now is not enough time. I have to make other arrangements.
Sprit Airline customers affected by cancellations took to Twitter to tear up airline and ask for refunds
In previous interviews with reporters, Christie said the massive wave of cancellations was caused by a “perfect storm” of operational issues, including staff shortages, IT problems, passenger volume and bad weather.
“We couldn’t deal with it,” Christie said, according to CNBC, and he estimated that the cancellations had likely affected tens of thousands of Spirit customers.
To alleviate staff shortages, the company offers double compensation to flight attendants who take additional shifts and offers accommodation, flight credits, reimbursements, hotel vouchers and meal vouchers to affected customers. , as “every customer’s individual situation warrants,” ABC News reported.
But these coupons may not be enough.
Brenda Deleon told DailyMail.com that her family’s eight-day vacation in Puerto Rico had to be extended by two days – at a cost of $ 1,000 – because of Spirit.
After receiving the notification of the cancellation on Tuesday evening, Deleon attempted to contact Spirit customer service but was unable to speak to anyone.
“I called last night and was on hold for 42 minutes, but thought they were closed. This morning I went to the airport to talk to someone, but the Spirit kiosk was empty, ”she said.
Deleon called the airline’s 1-800 line again on Wednesday and was able to book the family’s flights for Friday at 2:50 a.m. But, the family still faced accommodation issues.
“Our AirBnb was booked tonight, so we looked for another home for $ 478.41 and two days of car rental for $ 342.34,” she said.
‘[Spirit said] they will only reimburse half of the travel costs, which is not an option as prices with other airlines have skyrocketed. We have to wait.
[ad_2]
Source link