Stop & Shop strike creates problems for Peapod customers

Orders from Peapod in New England may not arrive as planned this weekend.

Some online grocery delivery customers are seeing their orders canceled or delayed after workers at Stop and Shop in Connecticut, Massachusetts and Rhode Island went on strike on Thursday.

Jen Brogan, a spokeswoman for Stop & Shop, told that although the situation "varies by location," Peapod's orders were encountering problems "in" the three states due to the fact that it was "out of stock". work stopping. Brogan said she could not provide specific details on Friday afternoon, noting that the situation was "fluid".

Peapod, acquired in 2001 by Stop & Shop's parent company, Ahold Delhaize, provides delivery and collection services for establishments in the Quincy grocery chain in southern New England.

On Friday afternoon, Peapod's customer service hotline announced that its call volume was high and asked customers in Connecticut, Massachusetts and Rhode Island to check their emails for information. the status of their order. On social media, several users in the region said they received notifications that their orders had been delayed or canceled since the start of the strike on Thursday afternoon.

"We will certainly contact all customers with problems related to deliveries by email and / or automatic call and / or SMS," said Peapod, who had previously stated that he expected the service continues "as usual," tweeted on Friday.

An alert message sent to a Massachusetts customer, shared with, indicated that their order had been canceled due to "operational issues" and that the ordered items had been returned to their virtual cart. The alert suggested that they choose a different delivery date.

Stop & Shop employees, union leaders and their supporters urged customers not to cross the picket line and not use their belongings elsewhere until the end of the dispute.

More than 31,000 workers in Connecticut, Massachusetts and Rhode Island left work at 13:00 sharp. Thursday, after months of negotiations between union representatives and Stop & Shop, no new contract has been concluded. Both parties are divided on wages, health care coverage and retirement benefits.

While Stop & Shop claims to offer widespread pay rises and above-average benefits for the grocery industry, union leaders argue that profitable business proposals do not keep up with the cost of doing business. life and would lead employees to pay more. health care and retirement benefits.

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