Subcontractors have inadvertently listened to audio recordings in the homes of Xbox owners



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Xbox One
Image: Microsoft

Microsoft's Xbox contractors now have access to audio recordings of Xbox owners' home life, according to a report released by the Vice-Motherboard. According to the report, accidentally triggered Xbox voice commands would result in audio recordings stored by Microsoft, which subcontractors might hear.

The report, titled "Microsoft Entrepreneurs Listen to Xbox Owners at Home," explains how the Xbox has captured unpretentious players' audio. "Xbox" and another word like "activated" or "help" trigger specific voice commands for the console, as well as the words "Hey Cortana". While it was previously known that Microsoft could record and access audio logs, it was not clear. that accidental recordings were a problem. A current contractor told the motherboard that some accidental activations were people who said "no" to Cortana because they were obviously playing and chatting normally. Another entrepreneur added that many other voices heard in the recordings were children.

The now-defunct Kinect of Xbox accepted voice commands, followed by Cortana, which will soon be removed from Xbox One.

Microsoft explained to Motherboard that "it has long been clear that we collect voice data to improve voice services and that this data is sometimes reviewed by providers." One representative added: "We have recently updated our privacy statement to make it clear that users sometimes review this data as part of the product improvement process." Motherboard also reported that the subcontractors Microsoft could also listen to Skype and Cortana audio files and also pointed out that Microsoft's privacy policy had been changed so real people could listen to audio recordings.

You can read the full report on Xbox here.

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