New Macbook Pro: An improved keyboard should not be immune to failure



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Even with the introduction of the new Macbook Pro models, Apple probably gets the problems with the butterfly keyboard probably not under control. Despite the new keyboard, it can happen that the key bouncers, so that the characters are written twice. Conversely, a key is sometimes not recognized and the letter in question is not written. The new generation of the butterfly keyboard should only be quieter than the variants of old Apple notebooks.

Labor Market

  1. Hays AG, Hamburg
  2. VDE Association of Electrical and Electronic Information Technologies, Frankfurt-am Main



CNet and The Verge as the New Generation of Keyboards butterflies are still not immune to such failures. However, the company pointed out that so far only a few customers have been affected, which is also the case with the new models. However, he is currently unknown who bears the costs when the keyboard goes on strike. Apple does not yet use the patent application in the new Macbook Pro models to effectively work around such problems.

Almost a month ago, Apple recognized that keyboards for the Macbook and Macbook Pro models were faulty and started a free exchange program. Apple responded after several months to complaints from customers who had problems with keyboards again and again.

Problems in Daily Use

One or more keys could have "a resistance to pressure too high" or "hang after striking" . In general, it is possible that all buttons "respond unequally" Apple describes the problems. According to the manufacturer, this only concerns a small percentage of the keyboards of some Macbook and Macbook Pro models. Nevertheless, Apple has opted for a free exchange. Recently, several attempts have been made in the United States to file class action lawsuits against Apple for keyboard failure.

In 2015, Apple introduced a new keyboard mechanism called Butterfly, used on Macbooks and Macbooks Pro. Previously, Apple had mostly used a scissor mechanism on the keyboards of laptops. The butterfly mechanism has a very small key stroke. As a result, the keys do not tilt, even if their edges are touched. With the little key shot, Apple wanted to be able to build the very thin notebook.

The little touch, however, allows even the smallest crumbs of the keyboard to interfere. This causes the keyboards to make a jarring sound when typing. However, they may also fail or cause the accidental entry of characters into the characters.

Some keys can not be exchanged individually

Customers can use the keyboard at Apple or a free authorized Apple service provider to get repaired. Meanwhile, however, it is known that Apple can not always repair Macbook keys individually, but must replace the entire keyboard. As soon as the keycap, such as the spacebar, is deleted, the key itself becomes unusable. The spacebar is by far the most used, so there is a high risk of breakage.

It's unclear whether Apple is extending the free MacBook and Macbook Pro keyboard repair program to the new model

July 14, 2018 Supplement

The iFixit repair service provider has already taken the keyboard apart in the new Macbook Pro models. He fell on a rubber membrane under each key. This should, among other things, ensure that the keyboard is quieter, but could also reduce the risk of key failure. It is currently unclear why Apple does not explicitly mention this improvement on demand.

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