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July 31, 2018 –
UPC increases the performance of its Connect-40 subscription client from 40 Mbps to 100 Mbps. What may seem good at first glance, has a catch: The change operates without customer resistance automatically and costs subscribers 5 more francs a month.
UPC clients with the Connect 40 subscription will be browsing at 40 Mbit / s from 1 October, as before, at 100 Mbit / s. The increase in performance is not free, but it will be charged 5 francs more per month, because the "Blick" reports and refers to a letter to the customer, which is available to him. Take: If you do not want to surf faster and pay more, you must become active and contact UPC by phone before August 27th. This is the only way for subscribers to continue surfing at their previous speed at the previous price. However, anyone who neglects this note on the letter will automatically switch to the most expensive subscription.
Telecom expert Ralf Beyeler of the Moneyland comparison service calls this UPC procedure opposite to the "view" as "impudence vis-à-vis the customer". This is by no means a friendly customer. UPC and its competitor Sunrise would regularly change subscriptions and customers – according to Beyeler, a way to generate more revenue and profits because the smaller number of customers would protest against such subscription changes.
Meanwhile, the UPC claims that the "view" indicates that unilateral contract changes are permitted in the terms and conditions. "We have feedback from customers who are in favor of customization, and we have customers contacting us to stay on top of the current product," said UPC media spokesman Bernard Strapp.
The current change is likely to disrupt not only the change of congested customers, but also the subscribers of Connect 50, because according to "Blick", they will continue to pay 5 francs more than the new Connect 100 customers, but will receive only half of the total speed.
(ABR)
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