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Google CEO Sundar Pichai at the company's annual I / O developer conference shocked everyone with artificial intelligence (AI) that mimicked the human voice and even made appointments and tables telephone. A report released earlier this week claimed that AI could soon enter call centers helping humans with customer queries – a move that could have cost millions of jobs. But Google has made it clear that it does not test its AI for business customers.
"We are currently focusing on consumer use cases for Duplex technology, where we can help people do things, rather than apply it to use cases. potential, "said a spokesman for Google.
"We do not test Duplex with business customers." Duplex is designed to work in very specific usage cases, and currently we are focusing on testing with restaurant reservations, booking of hair salons and vacation hours with a limited number of trusted testers.It is important that we have good experience, and we take a slow and measured approach by incorporating lessons learned and feedback from our tests. "[19659002] Earlier, a report published in The Information Thursday The interest for "Duplex" that could "handle simple and repetitive calls" before taking the help of a human if the conversation gets complicated WATCH: The Google Duplex is here, but how does it work?
The controversial sound AI is using the new WaveNet audio generation technology from DeepMind and others technologi However, technical critics raised questions about the morality of technology, claiming that it had been developed without supervision or regulation.
Microsoft introduced a similar technology that it tested in China. At an IA event in London in May, Satya Nadella, CEO of Microsoft, revealed that the company's Xiaoice social discussion robot counted 500 million friends and more than 16 channels allowing Chinese users to Interact with WeChat and other courier services. 19659002] "Xiaoice" interacts in text conversations, but now the company has begun to allow the chat robot to call people on their phones. ALSO READ: Google promises not to use the AI for weapons, surveillance
(With the contributions of correspondent HT)
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