Tesla adds more quarters to improve its mobile service offerings



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June 12, 2019 by Kyle Field


Tesla is striving to further enhance its mobile services offering, said Elon Musk, CEO, at the company's annual shareholder meeting last night. Musk said the company was working to add even more capacity to its mobile repair fleet, including the option to change the bumpers.

Tesla's service team found that most customer frustrations with service came from collision repairs. "We're adding things like bumper repair and minor collision repairs," said Musk. "If I look at the things that worry most customers, it's such things as after-collision repairs that last an eternity and a third-party body shop that loads an arm and a leg after an eternity."

Bodywork is expensive, but Musk and his team believe that much of this work can be done not only in a service center but also from one of its Mobile Service vans. "We do a lot of body repairs at Tesla and we even provide them on a mobile service. We just made our first bumper replacement from a Mobile Service van. Generally, collision repairs can take weeks or even months, but in this case, it takes less than an hour. That could change the deal for Tesla, which is striving to maintain its service offerings at the same pace as sales of its new vehicles are.

These changes are part of a much larger effort aimed not only at providing a basic automotive repair service to Tesla owners, but also at redefining customer expectations for automotive service. "I am very excited about our mobile service," said Musk. This is comparable to someone who admits to being excited about the idea of ​​treating the athlete 's foot, but it does not matter. But in reality, he was just starting to do good things.

Tesla has always been at its best at the crossroads of hardware and software, and now uses software to solve its service issues. "So we have Mobile Service vans that will fix your car as soon as it breaks down. In fact, she will immediately send a note to Tesla Mobile Service and she will be on the verge of repairing the car. "Having a car that tells the company to fix it would be a significant improvement for the homeowners while cutting the road ahead for fully autonomous vehicles." Who will bring the car in? more human driver? The car of course!

If you are in the market for a Tesla, find someone from your correspondent (as in real life) and use his referral code. If you do not know anyone with a Tesla, go find someone at your local Supercharger and try not to be a monster by asking them for their reference code (that will not bother them). If that does not work, ask a colleague or distant relative, post it on Facebook or Twitter, or just go to Google. If all else fails and it's an odd day without too much sun, you can use my Tesla referral link to get 1,000 miles of free boost, I guess. Here is my referral code: http://ts.la/kyle623


Keywords: Elon Musk, Tesla, Tesla Shareholders Annual Meetings, Tesla Tesla Tesla Mobile Service, Tesla Service


About the author

Kyle Field I am a technology lover, passionate about finding concrete ways to reduce the negative impact of my life on the planet, save money and reduce stress. Live intentionally, make conscious decisions, love more, act responsibly, play. The more you know, the less you need it. TSLA investor.



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