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We were surprised to learn from sources that Tesla left some employees of service teams present on several sites today, because the automaker claims to focus on extending coverage of its services.
Tesla told Electrek that it was still extending its service and that the employees had been fired as part of a 'restructuring' of the service.
Today, sources close to the case told Electrek that Tesla had fired many US service personnel.
We contacted Tesla about the situation and a spokesman said that he "restructured some roles":
The company has sent us the following statement:
"Tesla is significantly expanding the service workforce in virtually every country in which we operate. As we have said, service is a top priority for Tesla and we are making many improvements as we expand our mobile offering and streamline the customer experience. Part of that effort is to look at our activities to make sure that we operate as efficiently as possible, to restructure certain roles, or to move employees to new positions that are better suited to the organization of services. We will continue to hire more service technicians and develop this area. "
It is not known how many employees have been affected by this "restructuring" at this stage.
A source told Electrek that Tesla was preventing customers from calling local service centers directly and urging them to book all services directly online or through the Tesla mobile app, launched last year by Tesla.
The automaker launched a new service status update feature live via its mobile application earlier this year.
Both initiatives are aimed at reducing the workload of the service centers and could explain the dismissal of employees.
Recently, Tesla made several statements about the extension of service after CEO Elon Musk admitted a "crazy oversight" of Tesla's service coverage.
Musk specifically said at the Tesla shareholders meeting earlier this week:
"The key is that when you buy a car, you buy freedom. Freedom to travel You must have the superchargers. You must have a high speed charge, and if the car breaks down, it must be repaired quickly. I am really excited about our mobile service. We have mobile service vans that will fix your car as soon as it breaks down. In fact, he will immediately send a note to the Tesla mobile service and he will be about to repair the car. We have tested it in the Bay Area and have now expanded to the Los Angeles area and several others for tire repair. The van will arrive, give you a new tire in half an hour and you're on your way. It makes a huge difference. We add items such as bumper repair and collision repair. If I look at the things that the customers are most concerned about, it's things like collision repair that takes forever and a third body shop that loads an arm and a leg after an eternity. We do a lot of body repair at Tesla, and then even offer it on a mobile service. We just made our first bumper replacement from a mobile service van. As a general rule, a collision repair can take weeks or even months, and in this case, it took less than an hour. "
Tesla has been setting up mobile service vehicles for some time now and adds that it adds new technicians.
The company has also launched its own "auto body repair centers" to solve the problem of long repair times after a collision, as described by Musk.
In recent months, the manufacturer has also opened several service centers in the United States.
Electrek's Take
It may be too early for Tesla to start releasing employees on duty in my opinion.
Although I understand that they think they have found other alternatives to replace their roles, I understand that these employees had several responsibilities in the service and that they were already overworked.
I find it hard to believe that their absence will have a positive impact on service capacity.
However, Tesla seems to remain committed to hiring more technicians, which seems to be the most needed to improve Tesla's service capacity at the moment.
What do you think? Let us know in the comment section below.
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