Tesla is hiring people to make complaints to Elon Musk on Twitter



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Tesla is hiring new customer service people to handle complaints sent by customers to Elon Musk on Twitter.

Tesla’s new customer service

If you want to work from home and watch Elon Musk’s responses on Twitter all day, Tesla has the perfect job for you.

The automaker is announcing a new remote customer service position and as part of this role Tesla wants the candidate to address ‘CEO-directed social media escalations’:

“The role of a specialist is to resolve or escalate complaints through the appropriate channels and handle social media escalations directed at the CEO with critical thinking. Adhere to Tesla Measures of Excellence, complete other tasks and assignments, including administrative and special projects. “

Although the description mentions “social media,” CEO Elon Musk is known to primarily use Twitter.

These are Tesla’s communications

It’s nothing new that Tesla has people taking social media to get customer feedback and even deal with direct customer complaints.

We have received numerous reports from owners having issues for Tesla to address specific issues only to receive a recall after posting to social media and tagging Tesla and / or Elon Musk.

Historically, Tesla has made it difficult to reach out to customer service because it focused on communications through its mobile app.

The automaker has made efforts to improve with new features, like an escalation feature on its website, but people have had mixed results.

Last year, Tesla continued its unorthodox approach to communications by dissolving its public relations department.

Right now, that’s crazy to say, but one of the best ways to put something on Tesla’s radar is to tweet Elon Musk on Twitter.

Taking Electrek

I have often shared my thoughts on Tesla communications in the past. I think they are poor and are one of the biggest weaknesses in the business.

Using social media like Twitter is also a bad idea in the long run, in my opinion.

I’m not saying that someone in that position at Tesla wouldn’t be helpful, it probably would be, but they could do a lot more on the communication front that would be more effective than watching Elon’s responses. .

When it comes to customer service, Tesla not only competes with other car manufacturers, but also competes with car dealers, which we all agree have their negative aspects, but l one of their main advantages is that they offer regional customer service.

I think Tesla would do better by investing in hiring more generalist customer service specialists in their centers to provide a better experience locally.

Also, a public relations department to respond to the media inquiry would be a good start.

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