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Tesla has had some problems with the service lately, with long waits for simpler fixes. These problems have been magnified by the internet and the natural draw of Tesla's social media / press, which makes the situation look rather dramatic when individual service horror stories are magnified by Tesla's popularity. .
But according to the British magazine Which car?Tesla's annual reliability survey is doing pretty well compared to other manufacturers. In a poll of 31 manufacturers, Tesla ranked 4th with a score of 96.9%.
Which car?The reliability survey is similar to Consumer reports"To the extent that it is based on a survey of thousands of readers. Which car? asked 18,119 readers about their real experiences with the new cars. Their calculation includes both the number of defects, as well as the cost and difficulty of repairing them.
contrary to Consumer reports, although, Which car?The formula has treated Tesla well. Consumer reports recently removed its 3 Tesla model recommendation because of reliability issues and had already done the same with the S model. The magazine withdrew its Model S recommendation shortly after the release of the car due to reliability issues with the first models, and then was restored. his recommendation after these first cars were removed from the data.
In Which car?According to the survey, Tesla is not only fourth in overall brand reliability, but the Model S is the most reliable electric car in the "electrical and hybrid systems" category, with a score of 98.9% . It was higher than the i3, Leaf and Zoe.
Five hybrids outperformed Model S with scores above 99%, with the "Hybrid and Electrical Systems" category achieving very good results in overall reliability.
Electrek's Take
Tesla gets a lot of criticism for service issues, and it's largely deserved. They really need to work on their communication because when a client is trapped, he often does so dramatically. And in today's social media climate, thanks to Tesla's notoriety, it's easy to magnify those awful experiences and make them look like the norm.
Typical owners usually have a fairly easy time with their car, as electric vehicles generally have less need for service visits. For example, the typical ICE owner will not consider an oil change as an outstanding "reliability problem", but it still takes time and money out of pocket to do so. For an electric vehicle, it's not necessary at all – as Jay Leno recently pointed out.
Tesla, 11, has not been used for service in a few years now, and everything is fine. There are some problems, as one could expect from a young model of a startup car built by hand by a young company, but overall, owning this car has been a fairly easy experience.
While Tesla's service experience has a lot to do, this survey shows that, at least in the UK, reliability and service are not as bad as horror stories might suggest.
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