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The Galaxy S10 + is perhaps one of the best phones you can buy now, but according to the latest reports and our own tests, there is at least one indicator behind this drawback: the signal strength. It turns out that the combination of your carrier, the frequency with which you are connected, and even your non-case can have a considerable impact on the quality of its cellular connection, resulting in significantly lower signal strength than other recent phones from our tests.
The problem is simply that the signal strength reported on the Samsung Galaxy S10 + is reduced compared to other devices, some devices such as Sprint being more affected than others. Even AT & T and T-Mobile customers, however, sometimes report reduced signal power. Moreover, during our own tests, keeping the phone "bad" when it was not in a case can have a significant impact on the signal strength.
The signal strength on my S10 + is held in the same place in the same way in a case (on the left) and on the outside of a case (on the right). Note the difference of 13 dBm.
Anecdotally, we have noticed intermittent cellular connectivity problems on the S10 +, and a problem-specific thread on the Samsung forums has taken off, with 246 responses at the time of writing. The Sprint device support library even states that "the problem will be fixed in a future release of the software", although we do not know how this could affect device performance at other operators.
Some have been able to temporarily fix the problem on Sprint by disabling support for bands 41 and 25 on their devices via a hidden data programming menu (instructions for fearlessness are available here). Given the specificity of the frequencies for the Sprint patch, the problems of the other operators could be a separate problem. In our own tests, the signal strength of the S10 + is generally reduced compared to that of the Galaxy S9, Pixel 3 and OnePlus 6T.
Signal strength observed out of the case while being held on the S9 (left), Pixel 3 (center) and OnePlus 6T (right). Same location as the previous S10 + tests.
Although two of us, here at Android Police, have noticed problems with our own tests, the performance seems to depend on location and frequency. Those of us who use T-Mobile or AT & T and use Band 12 have had more problems than those who use T-Mobile in an area using Band 2. It is also possible that models S10 and S10e are affected, but most of the reports we saw and our comments. An anecdotal experience would tell us that, if they have the same problem, the problem is not as severe or widespread.
We solicited two comments from Samsung, but none was announced. Hopefully the early update by Sprint will also solve the problem for other carriers.
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