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With an overwhelming amount of contact or call and support centers forced to go digital last year thanks to the global pandemic, Google is once again rushing to save the day with its excellent Workspace solutions. Today, he went further and deployed Chrome OS as an integrated solution for this type of user!
Now organizations partnering with Google can access a secure platform with remote management, new contact center solutions optimized for Chrome OS through a new solution track for Chrome Enterprise Recommended, access to Citrix Workspace (Chrome OS is now Citrix Ready), and even newer headsets certified to Work with Chromebook.
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With device makers like Acer, Asus, Dell, HP, Lenovo, and Samsung, and WWCB accessory makers like Belkin, Jabra, Logitech, Targus, and more, Chrome OS has been bracing for this type of thing for some time now. years. In fact, Google has essentially positioned its operating system to become the go-to solution for a number of industries.
We’ve seen it time and time again – Frontline workers such as essential industry workers and first responders, schools, etc. with each other, communicate effectively to solve complex problems, and even live from day to day has quickly become cloud-centric. It’s great to see yet another industry making its way into the fold.
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In fact, Google has partnered with seven contact center solution providers to get the party started, including 8 × 8, Cisco, Edify, Five9, Genesys, RingCentral, and Vonage. Working closely with Google’s partner engineering team, they have all optimized their tools and services to work with Chrome OS. You can check out some demos here.
The savings from migrating to Chrome OS and Workspace have been significant. But what’s even more important is saving people time to be more productive. We want to provide better customer service from our contact centers, instead of spending time trying to maintain the infrastructure.
Nicolas Fernandez – DevOps Engineer, Mercado Libre via the Google Cloud Blog
The hope, of course, is for more companies to follow suit, structuring the day-to-day operations of their businesses around Chrome OS. That being said, it’s obviously a ton of work to transform an entire organization and the tools and processes it uses to get things done into something completely different, but Google probably sees that as a long-term commitment.
Chrome OS is and can be agentless, allowing users to access the cloud, work from home, or any convenient and secure location, while being more productive and protecting company information and client. Google is taking its time and building something truly amazing, but most of the fruits of its labor are due to the groundwork it has already laid over the past decade.
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For now, contact centers can start logging into Chrome Enterprise Recommended and learning the ropes as they consider making a decision later. If you’re reading this and you’re a contact center employee, we’ll be going over all the new Works with Chromebook headsets and their benefits soon, so stay tuned! The best part of it all is that calling a third party company for help with your Chromebook might one day provide better tech support because the person on the other end of the phone might be using Chrome OS as well!
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