There is no official Switch exchange program, says Nintendo

A spokesman for Nintendo refutes the information that there is an exchange program allowing new owners of Nintendo Switch to exchange their newly purchased units against the improved model that was abandoned in early July.

A host of reports were released late last week, stating that the Kyoto-based maker was allowing users to exchange Switch units purchased after July 17 against a version 2, provided that it was not possible to buy a switch. they cover shipping costs and insurance costs. These reports were released after the silent release of the updated version of the Nintendo Switch, which now has a longer battery life of up to 9 hours.

However, in a statement to The Verve, a spokesman for the company said they "do not actually have a Nintendo Switch exchange program."

But, they welcome requests for exchange

Yet, not everything is lost. Although there is no official Switch exchange program, it does not mean that you can not get yours exchanged.

This information that Nintendo enabled the exchanges was corroborated by many users who had a similar experience. One user even claimed to have made an exception, although he ordered his on July 14 because his delivery date was on the 19th. In addition, Polygon contacted Nintendo's customer service department and confirmed that actually accepted such exchange requests.

Even the Nintendo spokesperson's statement to The Verve seems to be referring to this unofficial exchange policy: "We still want players to appreciate their Nintendo Switch systems, and if anything hinders it, we encourage them to consult http: // support. .nintendo.com to get help or to contact our customer support team. "

Of course, despite the improvement in battery life, there is no obvious difference between the previous version and the current version, according to a review. If you want to pay up to three more hours of juice, it's worth paying a shipping fee – not to mention the fact that you're waiting for a long time – it's worth calling them for know if you can also exchange yours.