"This will not entail the participation of advisers": the Auckland Council bombarded with emails by Lime

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An Auckland advisor warned that Lime's fight to retrieve his electric scooters from the streets of the city could have the opposite effect, after being bombarded with hundreds of emails sent to the help of the application of the company.

Auckland City Council put the brakes on the fleet of electric scooters on Friday, giving the company 24 hours to "turn off the fleet" and remove scooters from city streets as security issues were resolved.

This move followed many reports that the scooters were suddenly stuck and throwing their riders.

Hey @limebike I am a counselor who has supported you and I also use lime.

Until now, I have received 1,600 emails from your application.

I can not even respond to supporters because there is only one e-mail address?

This will not engage other advisers.

The suspension is due to your fault and not to the opposition of the lime.

– Richard Hills (@ richardhills777) February 23, 2019

Users who visited the Lime application yesterday were alerted by a call to public support urging people to send an automated email to Auckland Council with the subject "I support Lime in Auckland".

"You may know that Lime is currently only testing in Auckland, and we want to stay in the long run to help you get from one point to another in a simple, affordable and fun way. a moment to share your support for lime with the mayor and councilors of Auckland, "reads the message.

Councilor Richard Hills supported the company and uses his scooters.

But he tweeted that he had received 1600 emails from his app and could not answer any of them because they came from a single email address.

"It will not rally the other advisers," he said.

"The suspension is due to your fault and not to the opposition of the lime."

Hills said that a petition, an email or a letter with the names of all supporters "would have been great".

"But instead I'll do it (but for most counselors, they'll ask their support staff to fix the email overload.) For what gain?"

Lime has announced a firmware upgrade to solve the problem of wheel lock.

The company has identified 115 reported irregular braking incidents that may have been caused by the lockout problem, 30 of which resulted in injuries.

Council bosses met with Lime officials on Friday to discuss security issues before announcing the suspension.

The board could lift its suspension tomorrow, if it is satisfied with a safety report.

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