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The fallout from Thomas Cook's collapse continues to wreak havoc among travelers.
Guests at the former travel agency complained that they were being held hostage by hotels demanding a price premium. The United Kingdom Civil Aviation Authority is now involved.
The CAA tweeted a message to clarify the situation of travelers staying in hotels booked through Thomas Cook. "We have given financial guarantees to all the hotels ATOL is protected #Thomas cook Customers so that they can stay in their hotel until their flight home. If you are having trouble with your hotel, visit our website for help and advice. "
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After news of Thomas Cook's financial situation, some hotel operators panicked that they would not receive unpaid fees, according to Yahoo Finance. This apparently led them to try to force the guests to cover the charges.
On Sunday, it was reported that clients of Les Orangers hotel in Tunisia had claimed that they were "held hostage". They claimed that the hotel had placed security guards at the gates and asked them to pay additional fees because of the "Thomas Cook."
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In a statement obtained by Fox News before the company collapsed, a spokesman said, "We are aware that a small number of customers have been asked to pay their hotel room before to leave Les Orangers in Tunisia yesterday. This problem has now been resolved and customers have returned home as planned. We continue to assist our customers in all our resorts.
On Twitter, many users have complained that hotels around the world behave the same way. Several tweets responding to CAA's announcement claim that hotels in Cuba, Thailand and Kissimmee, Florida, retain customers on additional charges.
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Meanwhile, CAA and the British government are still working to repatriate thousands of British travelers affected by the collapse of Thomas Cook, Yahoo Finance reports.
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