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Internet shopping has just lost one of its most influential figures. TechCrunch has confirmed that Tony Hsieh, the former CEO of online shoe giant Zappos, died on November 27 at the age of 46 from a house fire. He is best known for helping bring online clothing shopping into the mainstream, although he is also known for championing technology in Las Vegas and escaping industry attention in Silicon Valley.
Hsieh was first involved with Zappos in 1999, when he helped invest in the business under its original name ShoeSite. Becoming CEO in 2001 quickly turned Zappos into a monster, helped in part by his focus on customer service and the “flat” management structure. Amazon bought Zappos in 2009 for a whopping $ 1.2 billion, a huge sum at the time and a reflection of the importance of internet shopping. Hsieh continued to run his business until 2020, when he resigned without explaining why.
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