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Köseoğlu said that they are trying to use three main areas: banking, artificial intelligence, customer relationship management, process automation and basic banking operations. From the point of view of our customers, it is possible to see the benefits of artificial intelligence solutions in these three areas. for example, We have already opened chatbot solutions based on natural language processing solutions to our customers in several countries. Using as an example of software robots in the same way, automating processes, we started to make many transactions faster and more accurate, the process is a good example of what we have created for loans CGF in Turkey. "
compared to those made in this field in Turkey, it is Köseoğlu says:" 19659002 "" Our first robot, the KGF robot, was put online at the beginning of April 2017. It made the process of fast and error-free entry, for example a KGF application that takes about 40 minutes on site, a robot can run in less than 5 minutes without error ING Bank is now used with 33 robots and these robots perform different operational steps. robots allowed ING Bank to save 20,000 hours. "
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