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Dubai is preparing to launch on Sunday a large-scale campaign to promote the transformation of smart channels into government transactions, according to wise leaders' instructions, to carry out the smart transformation in 2021, which will witness the latest government paper transaction in l & # 39; emirate.
remarkable transition
The Ministry of Finance has renewed its efforts in this regard and announced the launch of the "Week Without Call Centers" initiative, which is expected to take place next week between 21 and 25 October, with the participation of 40 entities. The success of its first session last year when the initiative was organized a day after being approved by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai.
Digitization culture
The aim of the Dubai Financial Initiative is to create a culture of digitalisation to encourage customers to change their behavior in government transactions, switch to smart channels to pay government taxes and more than 100 government service centers, Semi-governmental and private will be transformed into awareness centers and the introduction of payment channels for more than 1100 services.
Device Dealers
The transfer of transactions requiring the payment of fees, from the windows of the centers to the intelligent dealers, will take place in the government service centers operating in the emirate for a week between 21 and 25 October.
The Ministry of Finance has begun to coordinate its activities with all Dubai government agencies to ensure the successful implementation of the initiative in its second year, in the context of its vital role. as public revenue collection to the Dubai government.
The Dubai Roads and Transport Authority (RTA) has confirmed that it will participate in the "Week Without Service Centers" initiative with 192 smart and electronic services to strengthen its active contribution to this vital ministry-led initiative. Finance in Dubai for the second year in a row. Of all the official bodies and departments of the emirate.
Ahmed Mahboub, RTA's Customer Service Manager, said the Authority would contribute to this initiative through 192 intelligent and electronic services that allow the public from all segments of the company to use the services of the company. Authority in a smooth and fast way, via their smartphones and devices. Computer.
And self-service and call centers, highlighting the availability of these channels, will delight customers and save them time and effort in getting to the centers. Put an end to all paper transactions in government transactions after 2021, which will also play an important role in resource conservation and streamlining of expenditures and revenue development.
Self service
"The RTA (8009090) will be available to the public, which operates 24 hours a day, and the self-service distributed machines currently covering the 20 regions of Dubai.It is planned to increase this number to 55. D & # By 2020, the Commission has raised public awareness of public initiative (a week without service centers) and its importance for the sustainability of the city.
He added, "The" Zero Week "initiative represents the government's focus on digital transformation and automation of all services to become intelligent and electronic services for all its users. all of the Authority's strategic objectives to realize Dubai Smart's vision, pioneering and distinct) within the six pillars of the Dubai Strategy 2021 ".
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