ADNOC Distribution achieved a qualitative leap in the distribution and sale of fuel in the UAE

Abu Dhabi, July 7 The National Company Abu Dhabi's distribution channel, ADNOC Distribution, is one of the leading companies that has achieved a qualitative leap in the distribution and sale of fuel services in the UAE.

His Excellency added that the UAE in general is at the forefront of indicators of global competitiveness with respect to the high level of infrastructure that serves this vital sector. This took place at the second meeting of the Supreme Committee of Consumer Protection in 2018 under the chairmanship of His Excellency, who discussed the new services and options offered by the National Distribution Company of Abu Dhabi (ADNOC) to consumers of service stations.

Al-Mansouri claims that the Supreme Committee for Consumer Protection wishes to address the priority issues of consumer concerns and follow the evolution of market business practices and coordination with all concerned parties to ensure the safety of consumers. Balance and stability of the markets and protect the rights of consumers.

The Committee emphasized at its meeting that it was important to sensitize consumers to the new options and alternatives available for mobilizing fuels, taking into account all the appropriate procedures for a smooth application and avoiding congestion of cars in railway stations.

Attended the meeting HE Mr. Mohamed Ahmed bin Abdul Aziz Al Shehhi, Under-Secretary of the Ministry of Economy for Economic Affairs, HE Humaid Bin Butti Al Muhairi, Assistant Under-Secretary for Commercial Affairs and Dr. Hashim Al Nuaimi, Director of Consumer Protection Department. Representatives of ADNOC Distribution.

During the meeting, representatives of ADNOC Distribution presented a detailed presentation on new fuel mobilization options for consumers.

The Minister and members of the Committee were informed of the presentation by the representatives of ADNOC Distribution, who explained that the company offered the opportunity to receive a distinctive service with various bonuses or to fill his car at no cost in order to create a culture of choice and excellence Provided to the customer .. stressing that the distinguished service in ADNOC Distribution has other features and new services.

and noted that the number of additional channels has been allocated daily according to the needs of each station and has actually been converted to several stations since the beginning of the application of the service on demand between the two services.

ADNOC Distribution will pay the cost of the chip and install it for free for self-service customers to support and encourage the public to use intelligent self-service, in addition to loyalty plans of all customers.

The Supreme Committee for Consumer Protection highlighted several key points, including the importance of enhancing consumer awareness efforts and the need to allocate sufficient channels for each service within the station . Car traffic inside and in front of the train stations.

In addition, the minutes of the second meeting of the Higher Committee for Consumer Protection considered the nine main items on the agenda where the Committee discussed a number of issues essential to meet the needs and needs of consumers. A healthy affair.

The follow-up chart of the implementation of the recommendations of the Higher Committee for Consumer Protection was discussed at its fourth meeting in 2017 and the first in 2018, as well as on the evolution of a number of points still under discussion. Commercial and service in the country using Arabic.

At its previous meetings, the Committee had recommended that the commercial sectors Arabize the reception and call centers and send invoices informing them of the renewal of licenses and of telling them that clinics, restaurants and other similar people would be available.

The committee determined the implementation of these decisions at the beginning of the current year and recommended to the current meeting to intensify the follow up and sensitization of the economic departments on the issue. use of the Arabic language and report back to the Committee.

Car rental contracts, where consumer complaints about the rental of cars, especially tourist cars, are concentrated on the absence or lack of clarity of certain contractual conditions, such as the limitation of mileage allowed without Additional costs or the liberalization of certain contracts In English only and also with regard to the determination of the value of insurance and reimbursement conditions.

The Committee recommended, in coordination with the authorities concerned, to draft a common template for car rental contracts, as was done for contracts for the sale of standard vehicles and unified electronic contracts .

The Committee considered proposed solutions to problems of transportation outside the State, where the goods are not delivered in the country of destination or are delivered late or incomplete, Other without insurance on the safety of shipments or the end of their arrival.

The Minister ordered coordination in this area with the concerned parties to manage and control maritime operations outside the country and discuss the possibility of cooperation in this regard to avoid repetition of complaints.

In addition, the agenda included a number of new items, including preparations for the hosting and chairmanship of the ICPEN / 2020-2021 Conference, the last of which was took place in Turkey and Zambia for 2018-2019.

Approximately 130 participants from the network's member countries attend this conference and its sessions address many of the key issues related to the protection of consumer rights and the exchange of experiences and best practices among states members.

The meeting also reviewed the reports on inflation, market price indices and the collection report of the Index of Harmful Practices for the first half of 2018.

– ML –