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23 10 2018
During the meeting of the Higher Committee for Consumer Protection chaired by Mansouri
The Higher Committee for Consumer Protection held its third meeting in Dubai in 2018 under the chairmanship of His Excellency Sultan bin Saeed Al Mansouri, Minister of Economy and Chairman of the Committee, in the presence of Hamid Al Muhairi, sub Assistant Secretary for Commercial Affairs of the Ministry of the Economy. Economic institutions and stakeholders at federal and local level in various emirates, as well as representatives of the Ministry of the Interior.
The meeting considered a proposal from the Ministry of the Interior to provide a new mechanism based on intelligent application technologies to help protect consumers against counterfeit and counterfeit products, as well as on a certain number of items on the agenda. Car rental, used car sales, freight transport companies, electrical and electronic appliances, as well as the progress of the use of Arabic in the service sector.
Sultan Al Mansouri said that the Higher Committee for Consumer Protection continues to play its role in the development of the consumer protection system by committing to concerted efforts and the integration of roles between member committees, as well as by cooperating with other parties in relevant areas, strengthening mechanisms and procedures that promote sound business practices and contribute to increasing consumer satisfaction and protecting their rights in accordance with best standards international.
He emphasized that the committee is keen to closely monitor the evolution of local markets and to propose decisions and recommendations strengthening the country's control system in order to maintain market stability and respond to harmful practices for the consumer. and provide it with effective channels to communicate with the official authorities concerned. The UAE market is at the highest level and thus reinforces its contribution to the revitalization of the business environment and economic development.
Innovative mechanism
The Ministry of the Interior has proposed to propose an innovative way to protect consumers of counterfeit and counterfeit products in the UAE markets by developing an electronic mechanism with intelligent application for the consumer consumer via the application platforms for smartphones and tablets, allowing them to identify the authenticity of the product or not before you buy it, the app provides a smart tool that allows consumers to avoid d & # 39; buy counterfeit and counterfeit goods.
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This supports efforts to fight commercial fraud, builds confidence in the country's markets and attracts international brand owners, while creating a new channel for activating the role of community responsibility and positive citizenship.
Al Mansouri praised the initiative of the Ministry of the Interior and its efforts to support the stability and discipline of markets and consumer protection, stressing that the proposal provided an innovative mechanism to combat counterfeiting at large. scale, thus contributing to the development of the private sector.
He stressed the importance of studying the proposal in detail and recommended to establish a small team of the Ministry of Economy, the Ministry of the Interior, the Authority of the standards and metrology and economic development departments, to discuss project requirements, implementation issues and implementation milestones, focusing initially on health and safety products and technological products.
The meeting also discussed the latest developments in the efforts to host the conference of the International Network for Consumer Protection and Implementation, and the presidency of the network after the end of the Colombian presidency, taking into account the importance network to provide the latest standards and practices in the development of consumer protection systems in the markets and on the Internet.
Car rental contracts
The committee responded to the issue of standard car leases in the UAE and reviewed the results of the expanded meeting with large companies in August.
The meeting recommended that the relevant authorities study these concepts and take into account their observations in order to develop a uniform and consistent model that guarantees the protection of consumers and the rights of all parties, with a focus on the consideration of Basic observations such as: the tenant's passport, his personal identity, The car is repaired after any incident and according to the maximum tolerance of the renter.The contract is written in Arabic in a clear and complete way with the possibility of add another language and the renter does not bear slight damage to the vehicle.
Used cars
The meeting reviewed the progress made in this regard on the basis of the experience of the Sharjah emirate in the normalization of contracts for the sale of used cars, the first formula of these contracts, in stressing that it was important to supplement the comments of the parties concerned in order to arrive at a final formula contributing to conservation. Consumer interests in this area.
The committee also recommended the inclusion of representatives from the automotive sector to the auto committee, which includes the Ministry of Economy and car dealerships, to discuss all issues that ensure the Prosperity of the automotive market and protect the consumers of this essential product in the state.
Shipping companies
The Committee continued to update consumer protection issues when it was dealing with shipping companies from outside the country and stressed the importance of developing the current contracting mechanism in order to to clarify the relationship between the merchant and the consumer, taking into account the legal rights conferred on consumers, such as security when signing contracts or consignments.
The meeting recommended the creation of a mini-committee composed of members of the Higher Committee for Consumer Protection and certain competent authorities, such as Emirates Post, to discuss contracts and make observations and recommendations.
As part of the unified contracts for electricity and electronics, the committee recommended to complete and intensify the outreach efforts aimed at resellers of electrical and electronic equipment and to inform them of the importance of respecting these unified contracts and of their content, by instructing the services of the local economy to carry out the necessary control procedures for the traders concerned. Country.
The Committee was briefed on reports on national and international inflation indicators, the FAO report on world food price indices and a report on commodity recovery in the world. the country.
Arabic language
The Committee then followed the latest developments regarding the mandatory use of the Arabic language with reception functions, call centers, invoices, menus of restaurants and clinics, as well as a awareness campaign on the application of the Arabic language.
The Committee recommended to all concerned to intensify their awareness-raising and monitoring efforts in order to implement the use of the Arabic language at the required level, including billing, reception and networking. 39; exchange.
© Declaration 2018
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