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You are watching the news – United Arab Emirates – Mansour bin Zayed: "interest" supports the application of corporate governance
In the News – News Horizon News
On the instructions of His Highness Sheikh Mansour Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Presidential Affairs, Ahmed Mohammed Al-Humairi, Secretary General of the Ministry of Presidential Affairs launched the website of the "interest" program in its new format , The website contains a speech by His Highness Sheikh Mansour bin Zayed Al Nahyan, who runs the site. He points out that the "Attention" program aims to activate cooperation with various government agencies and coordination to improve government services and support to Orientation The Secretary-General of the Ministry of Presidential Affairs confirmed that the program "interested" in the implementation of the principles of governance and concepts, strengthening the pillars of transparency and accountability. Effective government programs that complement the work of government agencies are a link between concessionaires and official institutions, and work to find a formula for understanding and dealing with the thorny issues of concessionaires and transferring their observations through coordination with these institutions. to reach He stressed that all complaints, suggestions and comments received on the website of the program "interest" will be processed and studied and evaluated and communicate with specialists of institutions and institutions to discuss and work to resolve in order to improve government services and improve quality What aims to achieve the vision and goals of good leadership.
He also thanked the federal institutions and local institutions of the Emirate of Abu Dhabi for their fruitful interaction in recent years with the "Attention" program to find satisfactory solutions to customer complaints. The "interest" program is one of the main programs launched by the Ministry of Presidential Affairs in 2007 to allow clients to submit their observations and complaints on issues related to the performance of the public service or the quality of services provided by federal institutions and local and semi-governmental institutions. Abu Dhabi, as well as private sector institutions in the emirate.
The new design of the site has taken into account the use of the best international standards adopted in the design of websites in terms of simplicity and clarity and ease of processing and modernity.
The launch of the new "Attention" website coincided with the launch of the updated IDI guide, which is an essential tool for understanding all processes related to complaint management and proposals. The program is based on six core values in the handling of complaints and observations that it contains: objectivity, impartiality, continuous improvement, confidentiality and privacy. The public can benefit from the services offered by the site by visiting: www.ihtimam.ae.
(WAM)
