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A company specializing in consumer market research unveiled the results of a British survey, according to which the low-cost airline Ryanair was among the first air carriers departing from Britain at the 19th place
According to the BBC, The other major British airlines, Easyjet and British Airways, occupy the 11th and 15th places on the list
In 2018, Ryanair undergoes a major strike. The airline canceled its flights and did not offer compensation to customers and also changed its baggage rules three times.
Respondents expressed dissatisfaction with the check-in process, the comfort of the seats, the comfort of food and drinks, and the comfort of the cabin.
The spokesman for Ryanair said that the survey did not reflect the true success of the company.
"Ryanair's passenger numbers have increased by 80% in the last six years and the Ryanair.com website has become the most visited airspace in the world.These facts indicate that consumers want more that an unrepresentative poll of only 8,000 people, "said the spokesman.
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