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The treatment would stimulate physical changes in Hall's body that would reflect her identity as a transgender woman, she says.
"I was finally going to start seeing my body reflect my gender identity and the woman I always have She said," She quickly turned into anxiety when the pharmacist refused to fill her prescription and humiliated her in front of other clients, she said.
Hall said that she was calling the CVS customer service line twice. When no one responded to her concerns, she decided to file a complaint in front of the Arizona Pharmacy Council on Thursday.
In a statement to CNN, CVS stated that the pharmacist had violated company policies and was no longer employed.
"We also apologize for not following Ms. Hall's initial complaint to CVS, which was due to an involuntary oversight," the statement added. "We are proud to respond to customer concerns in a timely manner and we are taking steps to prevent this isolated incident from happening again."
CVS gets a perfect score at the corporate equality index of the Human Rights Campaign (HRC) based on their support for LGBTQ equality
What Hall says happened
"He just kept asking, loudly and in the presence of other CVS staff and clients, why I was given prescriptions," he said. she says.
"Embarrassed and distressed, I almost started crying in the middle of the store," she writes. "I did not want to answer the question of why my doctor had prescribed this combination of hormone therapy, I had the impression that the pharmacist was trying to impersonate me as a transgender strangers, I contented myself with holding back my tears.
In addition to the excuses of CVS, Hall also asked for assurance that they did not tolerate discrimination against transgender clients – or anyone else's from anywhere else. elsewhere.
"My family supports me, thankfully, and helped me overcome the anger and humiliation that this experience has caused," she writes. "But many other transgender people are not as lucky as me, I do not want to think about what could happen if this pharmacist abused a transgender person who does not have a good social support system."
CVS, for its part, does well on both requests. The chain said the pharmacist's action "does not reflect our values or our commitment to inclusion, non-discrimination and the provision of exceptional care to patients."
"CVS Health extends sincere apology to Ms. Hall for her experience at our pharmacy at Fountain Hills In 1965, ACLU attorney, Joshua Block, stated that the insurance chain of pharmacies are important at a time when the civil rights of LGBT people are under attack.
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