UPDATE: USPS Responds to Milton's Mail Problems

COUNTY OF SANTA ROSA, FLA. (WEAR-TV) –

The people of Milton are still demanding answers about their mail and now people in other nearby towns are doing the same.

Northwestern Florida citizens say they are dealing with missing or late mail or parcels.

Maggie Warren lives in Navarre and says it's just as bad there. She says her package containing a heart monitor is missing and that the package was sent on November 15th.

Warren says the mail tracking shows that he is still sitting at the Navarre post office, but when she asks for it, they say it's not there.

"They said it was in Pensacola in a detention center, I have never heard of it in my life, I do not understand where the mail is," Warren said.

Channel 3 has contacted Kanickewa Johnson, communications specialist with United States Postal Service. Johnson refused a telephone interview but answered our questions by e-mail.

Here's a list of Channel 3 questions and Johnson's answers:

1. What is causing the delay in sending mail / parcels to Milton, Florida?

We always strive to provide the best possible service, but on rare occasions, when service issues arise, there may be a number of reasons, including new staff, or increased mail volume , as we see at this time of the year during the holiday season. . In this case, our research has shown that erroneous instructions on the proper handling of packages may have been given to some carriers.

2. Can you send specific resolutions on how sending issues are resolved?

Immediately after becoming aware of the situation, the local management took the necessary measures to remedy the situation. We reiterated with the employees the appropriate processes for handling mail and parcels.

3. Residents claim that postal workers told them that it was their request to ship mail to the post office. Residents say it's not true. Have documents been filed regarding these applications?

We can not confirm this claim.

4. How much mail is kept at the Post Office located at 1115 Dogwood Drive?

No mail is waiting at the post office.

5. What is the extent of this problem? We receive messages from other people in the surrounding cities about not receiving mail.

For the moment, we are only aware of the problem brought to our attention. We encourage customers with mail delivery issues to contact their local office or contact us at 1-800-ASK-USPS (1-800-275-8777) or usps.com.

Daniel Parks is a Store Manager at Lucky 7 Motorsports in Milton. He said that ATV parts that they were trying to ship had not been picked up for days. He hopes the problems will be solved soon as they begin to impact the business.

"People are starting to send us messages and emails. Say they followed, but it was not picked up. When can I expect this article? Typical vacationers want to have their belongings, "says Parks.