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Connecting customers and businesses is much more important today than a year ago, and all of this is happening for obvious reasons, and unsurprisingly, Google knows this very well.
This is one of the reasons why Google Maps, the world’s first navigation app, has received more and more improvements that are supposed to help users and businesses get certain information, such as traffic level and traffic. opening hours, in a simpler way.
And now Google is continuing its updates in this regard by offering verified businesses the ability to chat with customers directly from the Google Maps mobile app.
Why is this such a big improvement?
First of all, not everyone wants to call a business because just texting and waiting for a response is often the most convenient approach, especially when you can’t talk on the phone or staff are busy. Second, allowing businesses to respond from a mobile device makes it easier for small businesses to improve their relationships with customers, as they can be notified whenever someone sends them a message, even on the go.
And unsurprisingly, the new messaging feature integrates well with the latest updates to Google Maps – for example, users can message a business directly from a post they’ve composed that is visible to subscribers from the recently refreshed Explore tab which now plays the role. of a flow.
“Once you’ve enabled messaging from your business profile, you can start replying to customers on Google Maps from the business messaging section of the “Updates” tab. And soon you will also be able to see your messages directly from Google search (via the Customers menu of your company profile) and send messages to customers directly from your computer,Google explains.
The new update is live today, and verified businesses can start chatting with customers directly from the Google Maps app on iPhone and Android using the latest version in stores.
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