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Hundreds of British Airways passengers were forced to sleep in the airport after their "hell trip", which resulted in them being stranded in the United States for two days.
Passengers on Flight 2036 in Orlando, Florida, were scheduled to leave for Gatwick, London, on the evening of Thursday, November 1, but their trip was delayed by 24 hours on the ground.
The 200 guests were then sent to a hotel for the night but claimed that there was no one from BA to greet them, but rather a printed copy of a letter of apology .
During their stay, passengers stated that the time of their departure was constantly changing and that the hotel, Rosen Shingle Creek, was not keeping them informed of the changes.
They finally left Florida on Friday night, but the flight was diverted to New York due to complications in the air.
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The aircraft dropped fuel in flight and lowered its wheels at high altitude, forcing the pilot to land at JFK airport.
But once on the ground, the critical situation of the passengers did not stop there. The New York marathon this weekend meant a dearth of hotel rooms to allow them to stay.
Instead, families were forced to sleep at the airport all night, with many angry passengers downloading pictures of people lying on the ground.
Passenger Jenny Collom wrote online: "Can you give us information on BA2036?
"We have been referred to JFK and we are currently in an unstaffed check-in area. People are lying on the floor and no staff member is there to provide any information. "
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He then photographed a few hours later a girl sleeping on the cold ground of JFK airport, covered with a thin blanket.
@British_Airways A 7-year-old cancer survivor, sleeping on the ground at JFK Terminal 7. Thank you for nothing, "he wrote.
Another passenger, Craig Brown, tweeted: "We have just been dropped without help or advice, shame on you @British_Airways, it's beyond the joke."
He added, "Why do not we leave in the living room while we wait instead of sitting on the floor ???"
Client Ceri Todd, General Practitioner for Homelessness, commented: @British Airways now 3 days in trying to get home from Orlando.
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'Now at JFK after diversion. Where are the employees to help? No places. No food. Lose patience.
A spokesman for British Airways then responded to the messages saying, "I'm afraid we can not offer what you ask.
"We are sending a rescue plane to JFK to get customers to London as quickly as possible."
The passengers finally boarded a flight to London on Saturday and arrived at Gatwick's South Terminal at 6:45 am on Sunday, November 4th.
On landing, customer Lee Sullivan, physical education teacher at Slough, tweeted, "Finally, back to LGW after the worst three days.
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"I can not think of words strong enough to describe the disgusting BA customer service we received. My daughter also had to spend her second birthday at JFK airport. Exhausted and angry. & # 39;
A spokesman for British Airways said: "Our plane was diverted to New York on Saturday morning as a precaution, as a result of a minor technical problem.
"We are sorry to our customers for the delay in their travel plans.
"We sent a rescue plane to New York on Saturday morning to bring the customers back to London Gatwick as soon as possible.
"Our field teams looked after customers, booked hotel rooms, blocked our first class lounge and offered meal vouchers.
"The safety of our customers and our team is always our priority."
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