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Three days after Chipotle sacked a manager in St. Paul, Minnesota, who had refused to serve a group of black men, the company had offered to rehire her. But she says that she has not decided to accept it or not.
The director, Dominique Moran, was fired after Masud Ali, one of the group's clients, posted a video on Twitter showing men trying to place food orders on Thursday. the video, who received more than 7 million views, showed the director smiling, saying, "You have to pay because you never have money when you enter here."
Ali tweeted, "Can a group of well-established African-Americans eat a bite after a long training session?"
On Friday, Chipotle fired Moran, saying the proper procedure would have been to prepare the food for the men and retain it if they refused to pay. A statement from the company stated: "This is not how we treat our customers and, as a result, the manager was fired and the restaurant is being converted so that such events do not happen again. "
This action triggered a tsunami of social media criticism from people who reported tweets from Ali's account in which he had apparently joked about the theme "dine and dash" – ordering food and refusing to pay it.
"Based on our assessment, we have returned to our manager," said Laurie Schalow, Chipotle Communications Manager, in a statement released on Monday. "Although our usual protocol has not been followed to serve these customers, we apologize publicly to our manager for being put in this position. We will work to continue to ensure a respectful work environment for our employees and customers. "
The statement adds, "Our policy is to treat our customers and employees with fairness and respect, at all times and in all circumstances. We will work with all the teams in our restaurants to make sure that they are ready to handle situations of this type and that they know that they have all our support. We are determined to do what is right and to act in a manner that is consistent with a thoughtful, evidence-based approach. "
Moran told the Minneapolis Star Tribune that she had thought of her team when she had refused to serve the group of men and that she had not yet decided to return to his position.
"I was obviously trying to make the right choice," said Moran. "I told Chipotle to tell the boys I was saying sorry. … I did not think I was losing my job, I thought I had done something good in defending the interests of my people. "
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