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The director was fired Saturday after one of the men Thursday posted a video on Twitter of the group's visit to a restaurant on Grand Avenue Chipotle, which resulted in millions of views and immediate conviction.
Can a group of well-established Afro-Americans recover after a long training session? @ChipotleTweets ?? pic.twitter.com/Sj8RaeINj6
– Masud Ali (@Masudaliii) November 16, 2018
The manager, contacted by Pioneer Press, forwarded the investigation to his lawyer.
On Monday, the company issued a written statement to the Pioneer Press stating that it had reviewed the evidence of the visit and offered the director to resume her work.
"Although our usual protocol has not been followed to serve these customers, we apologize publicly to our manager for this situation," said Laurie Schalow, communications manager at Chipotle.
"Our policy is to treat our customers and employees with fairness and respect, at all times and in all circumstances. We will work with all the teams in our restaurants to make sure that they are ready to handle situations of this type and that they know that they have all our support. We are determined to do what is right and to act in a manner that is consistent with a thoughtful, evidence-based approach. "
When Chipotle announced the director's dismissal on Saturday, the company said it was "determined to treat all of its customers with fairness and respect," and added that although the director felt that the men had left the restaurant without having paid in the past, the way we treat our guests and, therefore, the manager has been fired and the restaurant is being recycled to prevent this from happening again. "
But on Sunday, Chipotle said he was reviewing his action, saying he had received "additional information that needs to be further examined."
"We want to do what's right," said Chipotle, "so after further investigation, we will train and re-commit if the facts warrant it."
The company did not specify what type of training would be justified, nor did it offer any information other than its written statements. He also stated that he had been made aware of some tweets from the man who had posted the video – in which he seemed to be discussing eating and rushing – before the decision to fire the director was denied. Was taken.
"Our actions were based on the facts we had immediately after the incident, including video footage, social media posts, and conversations with the client, the manager, and our employees," Schalow said in an email. .
The posted video begins with an employee telling the men, "You have to pay, because you never had money when you came here."
"You are stereotyping us," says one of the men.
Finally, one of the restaurant staff called the police.
On Sunday, the media published images of several old Twitter messages from the man who posted the video, 21-year-old Masud Ali, in which he appeared to discuss catering and dashing.
Efforts to reach Ali for comments have failed.
In a July 2015 post, he tweeted: "Dine and Dash is always interesting."
In another tweet of 2015, Ali wrote: "Guys, we borrow food … that's all and if the lady stops you (sic) to stop you at the door, do not hesitate to get out the truck of this b … "
In January 2016, he tweeted: "I think Chipotle is catching up with us … if we had to change location …"
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