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Amazon.com informed some customers Wednesday that their names and email addresses had been '' inadvertently disclosed '' as a result of a 'technical error, & # 39; But they refused to provide more details about the security incident.
The e-commerce giant has confirmed that it has sent the messages, adding that in a later statement it had "corrected the problem". Amazon did not specify how many of its users had been affected, or where and how emails had been exposed. She only stated that her website and other systems had not been violated.
(Jeff Bezos, chief executive of Amazon, owns the Washington Post.)
Amazon's limited disclosure comes just days before the holiday shopping frenzy of Black Friday and Cyber Monday, a season where e-commerce holiday sales would reach more than $ 123 million, according to eMarketer. Its management of security failure has sparked strong criticism on social networks.
Among its own vendors, some have complained about the company's forums to complain about how Amazon has been treated sparingly. "Who knows what they do not disclose about it," wrote a user. "Let's hope nothing. . . . ''
Others questioned Amazon after telling users "there is no need to change your password or do anything else", fearing that hackers will try to use their names and addresses. electronic devices for harmful purposes.
This is not the first time Amazon has encountered security issues. In October, the technology giant allegedly fired an employee who inappropriately shared emails with a third-party seller. The security breach, on which Amazon indicated that she was working with law enforcement to investigate, also resulted in sending messages to customers stating that their email addresses had been disclosed.
The latest incident, however, could embolden those who would like to see technology giants and other companies disclose more information about security incidents to their customers. Over the past year, tech giants such as Facebook and Google have experienced more serious incidents affecting the personal data of their users.
At present, the federal government has no law requiring companies to inform consumers when their information has been stolen or compromised. Most states have rules, but they generally only cover incidents in which sensitive personal information is collected.
This includes the original state of Amazon, Washington, where companies must notify residents of data breaches if the incident involves unauthorized disclosure of names as well as information such as social security numbers.
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