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Photo: Chick-Fil-A / Instagram, via MGN, file
BAKERSFIELD, Calif. (KBAK / KBFX) – Texas Roadhouse and Chick-fil-A rule in customer satisfaction, according to a recent poll of the US Customer Satisfaction Index
ACSI surveys thousands of full-service and fast-food restaurants, and ranks the largest chains on a 100-point scale. The higher the number, the more people are satisfied with their experiences in this restaurant.
Overall, Americans are more satisfied with restaurants. According to ACSI, total customer satisfaction is up 1.8% over last year and reached 79.4%.
Americans spend more than half of their food budget on restaurants, with annual sales estimated at $ 799 billion. 19659004] Millennials are gaining purchasing power, and restaurant chains are responding with amenities such as smartphone apps, automated kiosks, and street and third-party shipments.
Texas Roadhouse gets the highest customer satisfaction score
The results (note: the "all others" list is a category of small restaurants):
- Texas Roadhouse – 83
- All Others – 81
- Cracker Barrel – 81 [19659010] LongHorn Steakhouse – 81
- Olive Garden – 80
- Outback Steak Outback – 79
- Red Lobster – 79
- Red Robin – 79
- 19659009] TGI Friday – 79
- Applebee's – 78
- Chile – 78 [1 9659010] Tuesday Ruby – 78
- Denny 77
Chick-yarn-easily beat his competitors fast food. Compare his score of 87 with McDonald's last place at 69.
The results:
- Chick-fil-A-87
- All Others – 82
- Panera Bread – 81 [19659009] Papa John's – 80
- Pizza Hut – 80
- Metro – 80
- Arby's – 79
- Chipotle – 79
- Domino's – 79 19659009] Dunkin 'Donuts – 78
- Starbucks – 78
- KFC – 77
- Little Caesars – 77
- Wendy's – 77
- Burger King – 76
- Jack in the box – 74
- Taco Bell – 74
- McDonald's – 69
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