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On Sunday, The Wall Street Journal issued a report that revealed that sellers bribed Amazon employees to gain access to internal sales data or to remove negative reviews, and that the company has launched an investigation into this practice.
According to the report, intermediaries use social media sites such as WeChat to hunt down Amazon employees, offering them money to return internal information or to remove negative reviews. the WSJ also reports that it costs about $ 300 to cancel a bad review, with brokers "[demanding] a minimum of five reviews "per transaction. Amazon employees have also been asked to provide email addresses of customers who have left negative opinions, or to provide sales information to give sellers an edge over their competitors. To combat this behavior, an Amazon spokeswoman told WSJ that he has put in place "systems to restrict and audit what employees can access".
The practice is "particularly pronounced" in China, although the company's investigation also extends to US employees. A spokesman for Amazon confirmed The edge that he was investigating the claims:
We have strict policies and a code of professional and ethical conduct for our employees. We implement sophisticated systems to restrict and verify access to information. We impose high ethical standards on our employees and anyone who violates our Code faces disciplinary action, including lay-offs and potential legal and penal sanctions. In addition, we have a zero tolerance for the abuse of our systems and if we find malicious actors who have engaged in this behavior, we will take swift action against them, including terminating their accounts, removing We lead a thorough investigation of these claims.
Update September 16 at 17:13 ET: Update with Amazon's Statement The edge.
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