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A Chevron employee wears a HoloLens mixed reality device in the field.Chevron
With its first two professional applications designed to be used with HoloLens, Microsoft is removing the rigors of training to use its mixed reality headsets and finds a new differentiator for its software suite that rivals its customer relationship manager ( CRM) rival of Salesforce.
In a pair of announcements, Microsoft unveiled new features for its Dynamics 365 management software that will update it with artificial intelligence applications and the first two use cases of Dynamics with HoloLens. Already used by leading testers led by Chevron, the new tools will be made available to Microsoft customers on October 1st.
In an interview, Microsoft CEO Satya Nadella said: Forbes AI-driven and reality-mixed applications on Dynamics could "completely change the game" for the software category.
The two mixed reality applications, Remote Assist and Layout, allow users to connect live with remote colleagues via HoloLens to check for faulty parts or infrastructure failures and virtually have objects or parts stacked. Look. A key cloud computing partner for Microsoft, Chevron, with whom it announced a seven-year partnership a year ago, is preparing to adopt remote support and pilot layout for a few months.
Microsoft CEO Satya Nadella says HoloLens has a "significant" impact on his company's software suite.Microsoft
With remote installations in remote areas of the world, hundreds of Chevron's facility experts have the habit of flying up to 500,000 miles a year, spending several days traveling, for inspections or repairs of a few hours. In facilities like its refinery in El Segundo, Calif., Chevron engineers often bike several kilometers to check a piece of equipment, making a return trip at least five times a day. With the Remote Assist app, a local engineer can now check out a piece of equipment or a problem by wearing a HoloLens and logging in via Skype to project and annotate the image with colleagues offsite. According to Ed Moore, Head of Architecture and Strategy at Chevron, Ed Chevron is also piloting Layout to see how parts upgrades and items such as new pumps could fit into his facility.
According to Mr. Moore, Chevron has spent six to nine months piloting Remote Assistance and is now planning a phased roll-out by eliminating field visits as employees become accustomed to the new tool. . Microsoft's software was ready in the first quarter of 2018, but other stakeholders needed to get used to the new workflow, he added.
Chevron is testing two to three dozen use cases for HoloLens. "It signals a change in the way we work, which I think is very important," says Bill Braun, director of innovation at Chevron. While Chevron plans to save a lot of money with this switch – each HoloLen costs less than a return flight for an expert, both leaders note – the numbers"It's significant enough for Chevron to inform analysts of the financial impact, says Braun. Avoiding having people in person at all times, however, represents a "substantial change," he argues, that "will build the core platform where the next features and enhancements we bring will be progressively cheaper." Nadella points out that high-tech computing devices are in the hands of field agents in the form of HoloLens, a change in the way technology is used in the field.
Chevron's adoption of HoloLens in production is not a direct result of its cloud partnership with Microsoft, but has accelerated adoption through Chevron's shared engineering skills and familiarity with Azure and Dynamics 365. used by HoloLens applications. Prior to the cloud partnership, Chevron was intrigued by HoloLens. "There is not really any competition in what we consider to be true augmented reality," he says.
For Microsoft, the acquisition of Chevron could signal to other large industrial companies that its AR device, which Microsoft describes as "mixed reality" to reflect its combination of virtual assets in the carrier's field of vision, is ready to be widely used. Before the release of its first applications, Microsoft relied on third-party developers to create their own applications and workflows. According to J.P. Gownder, an analyst at Forrester, that Microsoft has pre-informed about news, proposing its own applications for widespread use and closer links with its own data is a natural step in the process of maturing technology. According to Mr. Gownder, mixed reality has already proven its viability for businesses, but it needs "this kind of continuous software innovation to succeed."
Microsoft RemoteAssist in a demo.Microsoft
Strategically, HoloLens applications integrate with Microsoft's AI tools – advertised for sales, customer service and market knowledge – in Microsoft's ongoing efforts to differentiate its Dynamics 365 suite from the market leader Salesforce. Both AI tools and HoloLens use cases can make Dynamics data more useful; Microsoft can also argue that its different offers offer benefits greater than the sum of the parts.
The competitive impact, says Nadella, is "quite important": "If you think about our overall strategy, it's not about focusing on category-by-category competition, but about focusing on what customers are trying to be done, right? he said. "For them, they have something"We try to move away as quickly as possible from the silos created by the technical categories. "
It would be difficult to say if the ads will move sales. Dynamics' dynamism can be felt first and foremost by its existing customer base – it seems exaggerated that large companies can quickly change their calculations for a CRM tool based solely on these ads. Gownder at Forrester believes that these measures could stimulate some areas such as construction, automotive, aerospace and architecture, but warns that mixed reality is in its infancy. "I would not expect to see that immediately," he says. "This would be part of a longer-term effort to connect a mixed reality and Dynamics 365 that would lead to adoption behavior."
For Microsoft's Nadella, Chevron's use of Microsoft's first self-built HoloLens applications should be a signal for much more to come. "What interests us most today is to ensure that this level of automation and value is highlighted," says the CEO. "So I think that once you do that, then that naturally leads to the next use case and the next use case after that."
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A Chevron employee is wearing a HoloLens mixed reality device in the field.Chevron
With its first two professional applications designed to be used with HoloLens, Microsoft is removing the rigors of training to use its mixed reality headsets and finds a new differentiator for its software suite that rivals its customer relationship manager ( CRM) rival of Salesforce.
In a pair of announcements, Microsoft unveiled new features for its Dynamics 365 management software that will update it with artificial intelligence applications and the first two use cases of Dynamics with HoloLens. Already used by leading testers led by Chevron, the new tools will be made available to Microsoft customers on October 1st.
In an interview, Microsoft CEO Satya Nadella said: Forbes AI-driven and reality-mixed applications on Dynamics could "completely change the game" for the software category.
The two mixed reality applications, Remote Assist and Layout, allow users to connect live with remote colleagues via HoloLens to check for faulty parts or infrastructure failures and virtually have objects or parts stacked. Look. A key cloud computing partner for Microsoft, Chevron, with whom it announced a seven-year partnership a year ago, is preparing to adopt remote support and pilot layout for a few months.
Microsoft CEO Satya Nadella says HoloLens has a "significant" impact on his company's software suite.Microsoft
With remote installations in remote areas of the world, hundreds of Chevron's facility experts have the habit of flying up to 500,000 miles a year, spending several days traveling, for inspections or repairs of a few hours. In facilities like its refinery in El Segundo, Calif., Chevron engineers often bike several kilometers to check a piece of equipment, making a return trip at least five times a day. With the Remote Assist app, a local engineer can now check out a piece of equipment or a problem by wearing a HoloLens and logging in via Skype to project and annotate the image with colleagues offsite. According to Ed Moore, Head of Architecture and Strategy at Chevron, Ed Chevron is also piloting Layout to see how parts upgrades and items such as new pumps could fit into his facility.
According to Mr. Moore, Chevron has spent six to nine months piloting Remote Assistance and is now planning a phased roll-out by eliminating field visits as employees become accustomed to the new tool. . Microsoft's software was ready in the first quarter of 2018, but other stakeholders needed to get used to the new workflow, he added.
Chevron is testing two to three dozen use cases for HoloLens. "It signals a change in the way we work, which I think is very important," says Bill Braun, director of innovation at Chevron. While Chevron plans to save a lot of money with this switch – each HoloLen costs less than a return flight for an expert, both leaders note – the numbers"It's significant enough for Chevron to inform analysts of the financial impact, says Braun. Avoiding having people in person at all times, however, represents a "substantial change," he argues, that "will build the core platform where the next features and enhancements we bring will be progressively cheaper." Nadella points out that high-tech computing devices are in the hands of field agents in the form of HoloLens, a change in the way technology is used in the field.
Chevron's adoption of HoloLens in production is not a direct result of its cloud partnership with Microsoft, but has accelerated adoption through Chevron's shared engineering skills and familiarity with Azure and Dynamics 365. used by HoloLens applications. Prior to the cloud partnership, Chevron was intrigued by HoloLens. "There is not really any competition in what we consider to be true augmented reality," he says.
For Microsoft, the acquisition of Chevron could signal to other large industrial companies that its AR device, which Microsoft describes as "mixed reality" to reflect its combination of virtual assets in the carrier's field of vision, is ready to be widely used. Before the release of its first applications, Microsoft relied on third-party developers to create their own applications and workflows. According to J.P. Gownder, an analyst at Forrester, that Microsoft has pre-informed about news, proposing its own applications for widespread use and closer links with its own data is a natural step in the process of maturing technology. According to Mr. Gownder, mixed reality has already proven its viability for businesses, but it needs "this kind of continuous software innovation to succeed."
Microsoft RemoteAssist in a demo.Microsoft
Strategically, HoloLens applications integrate with Microsoft's AI tools – advertised for sales, customer service and market knowledge – in Microsoft's ongoing efforts to differentiate its Dynamics 365 suite from the market leader Salesforce. Both AI tools and HoloLens use cases can make Dynamics data more useful; Microsoft can also argue that its different offers offer benefits greater than the sum of the parts.
The competitive impact, says Nadella, is "quite important": "If you think about our overall strategy, it's not about focusing on category-by-category competition, but about focusing on what customers are trying to be done, right? he said. "For them, they have something"We try to move away as quickly as possible from the silos created by the technical categories. "
It would be difficult to say if the ads will move sales. Dynamics' dynamism can be felt first and foremost by its existing customer base – it seems exaggerated that large companies can quickly change their calculations for a CRM tool based solely on these ads. Gownder at Forrester believes that these measures could stimulate some areas such as construction, automotive, aerospace and architecture, but warns that mixed reality is in its infancy. "I would not expect to see that immediately," he says. "This would be part of a longer-term effort to connect a mixed reality and Dynamics 365 that would lead to adoption behavior."
For Microsoft's Nadella, Chevron's use of Microsoft's first self-built HoloLens applications should be a signal for much more to come. "What interests us most today is to ensure that this level of automation and value is highlighted," says the CEO. "So I think that once you do that, then that naturally leads to the next use case and the next use case after that."
