Passenger numbers in the US are at record levels, but packaged terminals do not stop travelers from enjoying their time at US airports.

According to J.D. Power's 2018 North America Airport Satisfaction Study, air travelers claim to be the happiest for years when they cross American airports.

Overall traveler satisfaction was 761 on J.D. Power's 1,000-point scale. This reached an all-time high for the survey, up 12 points from the previous year and 30 points from 2016. JD Power completed its first airport satisfaction survey in 2000 for North American airports .

"North American airports are doing a great job managing passenger volumes, adding equipment and keeping travelers moving despite significant challenges," said Michael Taylor, Travel Manager, JD Power. release accompanying the results.

Despite this, Taylor said the airports "will be tested in the next few years".

"Several multi-billion dollar airport construction projects, such as those in Boston, Los Angeles and Chicago, are reaching phases in which it is extremely difficult to avoid disruptions and disruptions. increase in traffic, "he said. "The quality of the management of these rapidly expanding airports as part of these infrastructure projects will provide a better understanding of what is happening at the national level."

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For now, however, J.D. Power's survey cited several areas in which travelers scored well.

"The improvement is mainly due to a 17 – point increase in satisfaction with food, beverages and retail trade and an 18 – point increase in satisfaction at the end of the year. security controls, "said JD Power.

Even TSA played an important role, J.D. Power citing "improved communication and cooperation between the airport and TSA personnel" to help maintain manageable safety lines at most airports.

J.D. Power's annual airport survey measures passenger satisfaction with North American airports on the following factors: accessibility, baggage check and check, security screening, purchases, terminal facilities and baggage reclaim.

Which airports have come out in mind?

For the 2018 ratings, J.D. Power divided the airports into three categories: Mega, Large and Medium. "Mega" airports have been defined as those handling more than 32.5 million passengers a year. The "Large" category included airports with 10 to 32.4 million passengers, while the "Medium" category referred to airports with between 3 and 9.9 million passengers.

The airport with the highest rating in 2018 was California's John Wayne Airport, which serves Orange County. The airport, one of the Greater Los Angeles area's secondary airports, earned 815 points on J.D. Power's 1,000-point scale, taking first place in the "big" airport category. This also helped John Wayne to leave the Buffalo / Niagara International Airport, which earned the second overall rating (814) from all airports in the survey.

Among the largest airports in the United States, Las Vegas McCarran has bonded with the Orlando International Champion 2017 for first place in the "Mega" category. A score of 781 for both Las Vegas and Orlando helped the first two to take third place, Detroit.

At the other end of the spectrum, the worst North American airports are in the New York metropolitan area. New York's LaGuardia Airport – which is undergoing a major but necessary upgrade – received a score of 678, by far the lowest of any survey airport. The second lowest score was on the other side of the metropolitan area, where Newark Liberty International of New Jersey earned 701 points.

Scroll through the complete list of airports in the J.D. Power survey for 2018.

Mega airports

1. Las Vegas McCarran (LAS), 781 points

1. Orlando International (MCO), 781

3. Detroit (DTW), 775

4. Denver (DEN), 771

5. Dallas / Fort Wort Worth (DFW), 770

6. Atlanta (ATL), 769

6. Houston Bush Intercontinental (IAH), 769

8. Minneapolis / St. Paul (MSP), 767

9. Phoenix (PHX), 765

10. San Francisco (SFO), 763

11. Charlotte (CLT), 761

11. Toronto Pearson (YYZ), 761

Average for "Mega" airports: 758

13. Seattle-Tacoma (SEA), 756

14. New York JFK (JFK), 752

15. Miami (MIA), 750

16. Boston (BOS), 747

17. Chicago O'Hare (ORD), 735

17. Los Angeles (LAX), 735

19. Newark Liberty (EWR), 701

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"Big" airports

1. John Wayne / Orange County, California (SNA), 815

2. Dallas Love (DAL), 810

3. Portland, Oregon (PDX), 804

4. Nashville (BNA), 802

5. Tampa (TPA), 799

6. Vancouver, Canada (YVR), 781

7. San Diego (SAN), 776

8. Montreal (YUL), 774

9. Austin (AUS), 772

10. Houston Hobby (HOU), 768

10. Salt Lake City (SLC), 768

12. Chicago Midway (MDW), 763

Average for "Large" airports: 760

13. Baltimore / Washington (BWI), 759

13. Washington Reagan National (DCA), 759

15. Calgary (YYC), 756

16. St. Louis (STL), 753

17. Washington Dulles (IAD), 751

18. Oakland (OAK), 749

19. Fort Lauderdale (FLL), 744

20. New Orleans (MSY), 743

21. Honolulu (HNL), 736

21. Philadelphia (PHL), 736

23. Kansas City (MCI), 733

24. New York LaGuardia (LGA), 678

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"Medium" airports

1. Buffalo (BUF), 814

2. Indianapolis (IND), 811

3. Fort Myers, Florida (RSW), 810

4. Sacramento (SMF), 805

5. Cincinnati / Northern Kentucky (CVG), 804

6. Jacksonville, Florida (JAX), 803

7. Pittsburgh (PIT), 801

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8. Albuquerque (ABQ), 797

9. Columbus, Ohio (CMH), 789

Average for airports "Medium": 789

10. Hollywood / Burbank, California (BUR), 788

11. Raleigh / Durham (RDU), 787

12. Omaha, Nebraska (OMA), 786

13. West Palm Beach (PBI), 785

13. San Antonio (SAT), 785

15. Anchorage (ANC), 784

16. Ontario, California (ONT), 783

17. Hartford / Bradley, Connecticut (BDL), 782

18. Milwaukee (MKE), 778

19. Cleveland (CLE), 769

20. San Jose, California (SJC), 767

21. Kahului / Maui, Hawaii (OGG), 757

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