[ad_1]
J.D. Power released Wednesday the latest edition of its annual survey of airport satisfaction in North America. The 2018 edition of the study found that overall passenger satisfaction is the highest ever recorded during its 13-year history.
Overall traveler satisfaction increased by 12 points on a 1,000 point scale to 761.
According to the study, travelers surveyed by the data and consumer analytics firm reported improvements in several major areas, including registration; catering and retail sales; as well as terminal facilities.
John Wayne Airport in Orange County, California, earned the highest score in the study with 815 points.
However, not all US facilities have behaved as well.
Airports serving major metropolitan areas, such as New York, Boston, Chicago and Los Angeles, are all at the bottom of the rankings.
Unfortunately, things can get worse before it improves for many of these cities.
"Several multi-billion dollar airport construction projects, such as those in Boston, Los Angeles and Chicago, are reaching extremely difficult phases to avoid," said Michael Taylor, Travel Manager at JD Power. in a report. "The quality of the management of these rapidly expanding airports as part of these infrastructure projects will provide valuable information on what is going on at the national level."
The J.D. Power study measures overall traveler satisfaction with large, medium and large airports in the United States and Canada.
The study takes into account six factors – in order of importance – 1) terminal facilities, 2) accessibility of the airport, 3) security screening, 4) the luggage recovery, 5) luggage registration and retail sale.
The rankings are based on data collected between September 2018 and September 2018 by 40,183 respondents who traveled at least one North American airport in the three months preceding the survey.
Here is an overview of the top 10 lowest ranked airports in J.D Power's 2018 North American Airport Satisfaction Study:
Source link
