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A Jet Airways plane had to make an emergency return to Mumbai's Chhatrapati Shivaji International Airport shortly after takeoff on Thursday when the aircraft pilots failed to activate the pressurization system of the aircraft. cabin.
At least 30 passengers on board flight 9W 697 from Mumbai to Jaipur, India, had symptoms ranging from headaches to ears and nasal bleeding during this agonizing trip that lasted a total of 45 minutes.
Lalit Gupta, deputy director general of the Directorate General of Civil Aviation (DGAC), confirmed the incident at the Times of India, stating that during the rise of the plane, the l 'montée,,,,,,,,,,,,,,,,,,,, crew "had forgotten to select a switch". pressure.
"As a result, oxygen masks have been deployed," Gupta said. "According to the first information, out of 166 passengers on board, 30 passengers have nosebleeds, few have ear bleeds and some complain of headaches."
Jet Airways has also released a declaration as a result of the incident, claiming that it "extends cooperation to the DGCA for the ongoing investigation of the event".
"The cockpit crew of the flight was put out of service while waiting for an investigation," the airline added.
SEE: The 20 best airlines in the world:
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20 best airlines in the world
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20. Hong Kong Airlines
Previous rank: 24
Why is it great: Hong Kong Airlines has seen impressive growth in the last two years. In addition to rapidly expanding its global network, the carrier has also been working to improve service and products. Hong Kong Airlines is a subsidiary of Chinese group HNA.
Check out additional information about airlines on Skytrax.
(Photo by Andrew Chin / Getty Images)
19. KLM
Previous rank: 22
Why is it great: Royal Dutch KLM is considered the oldest airline in the world. Based at Amsterdam Schiphol Airport, KLM is famous for its bright blue livery and its Dutch homemade liquor figurines. The airline is half of the Franco-Dutch conglomerate Air France-KLM.
KLM has also won the Best Headquarters Award in Europe.
Check out additional information about airlines on Skytrax.
(REUTERS / Regis Duvignau)
18. Turkish Airlines
Previous rank: 12
Why is it great: Turkish Airlines is the Turkish airline and has its main hub at Ataturk Airport in Istanbul. The airline, with its ability to serve more than 100 countries and more than 200 cities around the world, hopes to turn its port of call into a global transit hub.
Although political unrest and security issues have made life more complicated for Turkish Airlines, the carrier's high quality service and product offerings remain unchanged.
Turkish is a member of Star Alliance and has won the Skytrax Award for Best Airline in Europe six years in a row before losing the title to Lufthansa last year.
Check out additional information about airlines on Skytrax.
(Photo by Vladimir Shtanko / Anadolu Agency / Getty Images)
17. Air New Zealand
Previous rank: 19
Why is it great: In 2018, Air New Zealand reclaimed the best premium economy class in the world and the best upscale economy seat of Australian rival Qantas, the Kiwi carrier remaining one of the best long-haul carriers in the world. 39; industry.
In economy class, families can opt for the innovative Skycouch airline that turns a bank of three economy seats into a flat business area.
Check out additional information about airlines on Skytrax.
(Stephen Brashear / Getty Images)
16. Austrian Airlines
Previous rank: 17
Why is it great: Austrian Airlines overcame a series of labor disputes in recent years, with its high level of service intact. In 2018, the carrier belonging to Lufthansa, once again, won the award for best airline personnel service in Europe. The Austrian airline has a fleet of newly refurbished Boeing 767-300ER and 777-200, which fly out of its base in Vienna.
The economics experts gave the Star Alliance member high marks for its efficient and efficient service, as well as for the wealth of dining and entertainment options on board.
Check out additional information about airlines on Skytrax.
(REUTERS / Heinz-Peter Bader)
15. Etihad Airways
Previous rank: 8
Why is it greatEtihad Airways, based in Abu Dhabi, is the airline of the United Arab Emirates, with a fleet of Airbus and Boeing serving a hundred destinations. The airline has become famous for its branded holiday apartments as well as for its luxurious first class and business class suites.
Check out additional information about airlines on Skytrax.
(Natalie Naccache / Bloomberg via Getty Images)
14. China Southern Airways
Previous rank: 23
Why is it great: Although Air China and China Eastern can attract more attention, China Southern is actually the largest airline in the Middle East.
The Guangzhou-based airline also won the best airline award, the best first class in China and the best first-class show in China.
Check out additional information about airlines on Skytrax.
13. Japan Airlines
Previous rank: 16
Why is it great: The national airline is one of the most respected airlines in the world. Skytrax reviewers congratulated Japan's second-largest airline for its attentive service, well-coordinated ground staff and comfortable cabin.
For 2018, Japan Airlines once again won the award for best economy class seat.
Check out additional information about airlines on Skytrax.
(Photo credit should read TORU YAMANAKA / AFP / Getty Images)
12. Swiss International Air Lines
Previous rank: 14
Why is it great: Swiss International Air Lines was founded in 2002 by the now defunct Swissair and is now part of the Lufthansa family. In 2016, the company based in Basel became the first in the world to operate the next generation of Bombardier C-Series airliners.
Although some flyers have found the comfort of the economic place, most have praised the cabin crew for its friendly service and the airline for its wide assortment of free adult drinks.
Plus, free Swiss chocolate is always a fan favorite.
Check out additional information about airlines on Skytrax.
(REUTERS / Arnd Wiegmann)
11. Qantas
Previous rank: 15
Why is it great: Despite strong competition from Virgin Australia, Qantas has resurfaced over the past two years. The airline has been praised for its strong customer service and in-flight entertainment. And then, there is the Qantas business card – it has a safety record without fatality in the era of jet aircraft.
Check out additional information about airlines on Skytrax.
(Photo by James D. Morgan / Getty Images)
10. Thai Airways
Previous rank: 11
Why is it great: Thai Airways has long been a leader in the quality services sector. It is therefore not surprising that the Thai national company is at the top of the list. Although its most advertised products are its first class business and services, travelers also found its economy seats to be of high quality.
Skytrax's economy drivers also noted the friendly behavior of the crew and the delicious catering options.
In 2018, Thai Airways once again won the world's best economy class award, the world's best economy-class catering service and the world's best airline equipment.
Check out additional information about airlines on Skytrax.
(Photo by C. V. Grinsven / SOPA Images / LightRocket via Getty Images)
9. Garuda Indonesia
Previous rank: ten
Why is it greatGaruda Indonesia has seen a dramatic turnaround in recent years. The Indonesian airline has taken important fleet renewal and service improvement measures to regain the trust of both pilots and safety regulators.
Economics enthusiasts praised the airline's comfortable seating and selection of Southeast Asian dishes.
In 2018, Garuda's flight attendants won the award for best cabin crew in the world for the third year in a row.
Check out additional information about airlines on Skytrax.
(Dimas Ardian / Bloomberg via Getty Images)
8. Hainan Airlines
Previous rank: 9
Why is it greatFounded in 1993, Hainan is the only Chinese airline to hold the coveted five-star Skytrax rating. In four short years, the airline went from 22nd to 10th place. With a fleet of more than 160 Boeing and Airbus jets, Hainan is growing rapidly in Asia, Europe and Australia.
Skytrax reviewers praised the airline for its attentive service and quality business class accommodations.
Hainan also won the best airline award in China and the best airline award in China.
Check out additional information about airlines on Skytrax.
(REUTERS / Stringer)
7. Lufthansa
Previous rank: 7
Why is it great: Europe's biggest airline has arrived in the top 10 in the last two years. Customers congratulated Lufthansa for its exceptional service and the overall quality of its products.
For the most part, Lufthansa's long-haul service is good, but for the best results it would be a good idea to aim for the new A380 and 748-8 Intercontinental superjumbos in the fleet.
In addition to the top 10, the German airline also won the award for the best airline in Europe and the best business class in Europe.
Check out additional information about airlines on Skytrax.
(REUTERS / Kai Pfaffenbach)
6. Cathay Pacific Airways
Previous rank: 5
Why is it greatAlthough Cathay Pacific, based in Hong Kong, fell one place from last year, the airline still retains its place among the most respected carriers in the Pacific region. With a fleet of long-range Boeing 777-300ER aircraft and a high-flying business strategy, Cathay is one of the best flying experiences in Asia.
Skytrax's reviewers gave the airline high marks for seating comfort, quality of service and in-flight entertainment.
Check out additional information about airlines on Skytrax.
(Justin Chin / Bloomberg via Getty Images)
5. EVA Air
Previous rank: 6
Why is it great: The Taiwan-based EVA Air Group (pronounced ee-vee-ay) was founded in 1989 and is an offshoot of the global container shipping giant Evergreen Group. The Taipei-based carrier has evolved tremendously over the past two decades and now operates a large fleet of Airbus and Boeing jets. The airline is credited with having pioneered the premium economy cabin.
Check out additional information about airlines on Skytrax.
(Photo by Fabrizio Gandolfo / SOPA Images / LightRocket via Getty Images)
4. Emirates
Previous rank: 4
Why is it great: Over the past 30 years, Dubai's Emirates has become one of the world's leading long-haul carriers. Operating almost exclusively through Dubai International Airport, the carrier has the world's largest fleet of Airbus A380s and Boeing 777s.
Emirates' state-of-the-art in-flight entertainment system includes a wide selection of video and music options on demand, and even allows live TV and sports events on its aircraft equipped with an entertainment system "ice". In fact, Emirates has won Skytrax's best flight entertainment award, 14 years in a row.
Check out additional information about airlines on Skytrax.
(Natalie Naccache / Bloomberg via Getty Images)
3. All Nippon Airways (ANA)
Previous rank: 3
Why is it great: All Nippon Airways continues to rise to the top of the rankings. ANA is Japan's largest international carrier and home to one of the largest Boeing 787 Dreamliners fleets in the world. ANA praised Skytrax's critics at all levels for cleanliness, service and safety. Most of its planes feature front-facing recline seats that increase privacy, as well as outlets and USB outlets, even in economy mode.
ANA also won the best airline award in Asia and the best cabin crew in Japan.
Check out additional information about airlines on Skytrax.
(Photo by Fabrizio Gandolfo / SOPA Images / LightRocket via Getty Images)
2. Qatar Airways
Previous grade: 1
Why is it great: Qatar Airways moves back from a place in second place.
The Doha-based airline has received praise from reviewers for its comfortable seating and in-flight entertainment. In fact, the airline offers the second best in-flight entertainment system and the best economy class in the world. The airline connects more than 150 destinations worldwide and extends its fleet to the latest generation of long-haul aircraft, including the Boeing 787 Dreamliner. and Airbus A350.
Qatar has also won the Middle East Best Airline Award, the best business class in the world and the Best First Class Airline Lounge.
Check out additional information about airlines on Skytrax.
(Photo of Marina Lystseva TASS via Getty Images)
1. Singapore Airlines
Previous rank: 2
Why is it great: Singapore's unparalleled service is a reputable and enjoyable journey in which flight attendants are trained to treat customers with extreme care and respect. Personal TVs with plenty of entertainment options and warm towels served before takeoff are just some of the economic benefits.
The airline's port of call at Changi International Airport is one of the world's finest facilities and has been named the world's best airport by Skytrax five years in a row.
The airline has also won awards for the best airline in Asia, the best first class in the world and the best first class seat in the world.
Check out additional information about airlines on Skytrax.
(Nicky Loh / Bloomberg via Getty Images)
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Several passengers received medical treatment at the airport hospital and five were transferred to Dr. Balabhai Nanavati Hospital in Mumbai.
Dr. Rajendra Patankar, Director of Hospital Operations, said the patients had been evaluated by an ENT physician and that some were suffering from "barotrauma" of the ears due to the change in atmospheric pressure. "
All patients have since been released from the hospital.
Jet Airways said that it "regrets the inconvenience" caused to its customers and offered to arrange replacement flights for all passengers involved.
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