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Thousands of passengers who chose to travel with the struggling airline Primera were left in limbo.
The budget operator, which was scheduled to launch a service from Manchester Airport to Malaga this month, ended its activities before filing for bankruptcy. Passengers have been warned not to show up for flights.
Those who had booked a flight in the future, including with Manchester services, could end up having their pocket – unless they are covered by their own insurance or through the intermediary of their own insurance company. ;an agent.
Tuesday afternoon, Ryanair landed with "relief flights" for the passengers concerned, including those who had booked their flight on the Manchester-Malaga route.
These low cost fares are on sale now on the Ryanair.com website, for trips from October to March, but must be booked before Thursday midnight.
(Image: PA)
Manchester Airport has referred customers to the opinion of the Civil Aviation Authority, which urged those who were expecting a return flight to the UK with the operator to make new arrangements at home.
A spokesman for Manchester Airport said, "We understand that this will be a difficult time for customers whose travel plans have been disrupted. Passengers booking an upcoming flight with Primera Air should consult the CAA website for advice.
"It is disappointing that Primera Air does not fly from Manchester, we have a number of carriers already operating services to Malaga."
Many travelers have condemned the lack of communication from the airline after the announcement of its cessation of activity Monday before the announcement of the company's bankruptcy after 14 years of activity.
The Danish airline, which had also started offering long-haul flights from the UK earlier this year, said it was a "sad day" for staff and passengers after 14 years of service. Permanent activity.
The number of Primera Air passengers left behind by the collapse would be thousands, while those who booked tours were asked to contact their agents.
Stansted said on Monday that travelers expected to take the airline should not travel to the airport, from which Primera was flying to Spain and the United States.
Passengers can always travel from Malaga to Malaga via airlines such as BA CityFlyer, easyJet, Jet2.com, Ryanair and TUI.
The airline, which had 15 planes, began offering low-cost flights from Stansted and Birmingham to North America – including Washington, Newark and Toronto – earlier this year.
(Image: PA)
The main activity of the operator was to bring Scandinavian vacationers to destinations such as Spain, Greece, Italy, Egypt and Turkey.
The collapse came almost a year after the start of Monarch Travel, which resulted in the layoff of nearly 2,000 employees.
More than 110,000 monarch passengers have been left abroad and the Civil Aviation Authority has helped repatriate stranded vacationers in what US Transportation Secretary Chris Grayling has qualified. from "unprecedented response to an unprecedented situation".
Your questions, answered:
What happened?
Primera Air, which operates a fleet of nine aircraft and serves destinations in Europe and on the east coast of the United States, announced the cessation of operations on October 2, the last flight between Malaga and Copenhagen.
What happens if I get stuck abroad?
If you have Atol protection, you have to find another return flight and contact your travel agent. Otherwise, you will have to book flights and pay for them from your pocket.
(Image: PA)
What should you do if your flight is canceled?
It depends on how you bought the flight. If you booked through a travel agent, you may be covered by Atol protection.
This means that the travel agency is responsible for arranging your flight and must find that you are a new flight or refunding you in full. If you purchased the flight directly, it will not normally be covered by the Atol system. For many passengers, this will mean making your own way home.
Will I get a refund?
Passengers with unused tickets should contact the company directly.
You may be covered by your travel insurance.
If you have booked a package, you will probably be covered by ATOL protection.
If you booked your ticket through a ticket agent, you must contact him first. They may have provided travel insurance that includes coverage in the event of an airline failure, so check with your agent.
Primera Air is not covered by the ATOL Protection Plan of the United Kingdom Civil Aviation Authority, which only covers passengers booked for package holidays.
What if I paid by credit card?
If you paid by credit card, you may be able to claim the cost of the return flight via the Consumer Credit Act. To qualify, the flight must cost more than £ 100 and have been paid with a credit card.
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