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British Airways Flight 2036 was scheduled to fly to Gatwick Airport from Orlando on Thursday when an incident occurred.
Mechanical problems prevented the plane from flying and had to stay at Orlando Airport for 24 hours, passengers being placed in hotels near the airport.
Passengers boarded the plane the next day but found themselves stuck again after being diverted to the John F. Kennedy Airport in New York.
According to NBC New York, many travelers found themselves sleeping on the airport floor because of the problem, only a few of them having had a room available to them.
The passengers were furious at the airline's treatment and lack of communication.
John Chapman, a Twitter user, posted a picture of his young daughter saying: "A seven-year-old cancer survivor was sleeping on the floor at JFK Terminal 7. Thanks for nothing."
Someone wrote: "People are lying on the ground and no staff member is here to provide information."
Many images showed people sleeping beside their suitcases, a passenger saying that children were forced to sleep "five and a half hours" on the floor of the terminal.
British Airways sent a new plane to passengers on Saturday to return to London two days later.
British Airways explained that because of the marathon held in New York at that time, the number of hotel rooms was limited.
The airline told Express.co.uk: "Our plane was diverted to New York on Saturday morning as a precaution, as a result of a minor technical problem.
"We are sorry to our customers for the delay in their travel plans.
"We sent a rescue plane to New York on Saturday morning to bring the customers back to London Gatwick as soon as possible.
"Our field crews looked after guests, booked hotel rooms, blocked our first class lounge and offered meal vouchers.
"The safety of our customers and our team is always our priority."
British Airways has suffered a number of incidents in recent weeks, angering passengers.
A man was shocked to find that his business class seat was soaked with urine during boarding, which damaged his designer pants.
The flight attendants transferred him to another seat and BA awarded him 40,000 air miles in compensation, which he did not consider sufficient as he "spoiled his vacation".
The airline also suffered a major piracy that resulted in the printing of the passenger's credit card to 380,000 people affected.
Thousands of people were forced to cancel their cards in case they would be targeted during the online attack.
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