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After Lime informed the public of the need to recall some of his scooters because of fire problems, Lime is investing $ 3 million in a new safety initiative called "Respect Driving".
The essence of the campaign is to promote more responsible driving, while ensuring that Lime provides its riders with a reliable fleet of vehicles. Some of the highlights of this initiative include:
- Trust in security and trust
- Give 25,000 helmets to lime runners who commit to driving safely
- Organize a bikes and scooters sharing summit with "key players and leaders" to discuss safety, transport and policies.
- Develop virtual parking areas and features to alert people if they drive on the sidewalk or park scooters or bikes
- Deployment of its third-generation scooters, featuring multimodal brakes, larger wheels and a two-sided front suspension
- Continue to perform daily diagnostics on bikes and scooters and recall scooters that do not meet standards
- A multimedia advertising campaign
"Lime is committed to working with policymakers around the world to better support micromobility on our roads," Lime CEO Toby Sun said in a blog post. "We will continue to work diligently to encourage the construction of better protected bike lanes and infrastructure designed to accommodate and protect these new transit options."
Last week, Lime said he pulled some of his scooters off the streets of Los Angeles, San Diego and Lake Tahoe because of two material problems. In August, Lime said he became aware of a potential problem with some of his Segway Ninebot scooters. In particular, Lime has identified a problem with one of the two batteries of some of his earlier scooter versions.
"In several isolated cases, a manufacturing defect could lead to slow combustion of the battery or, in some cases, a fire," Lime wrote on his blog. "We took this problem very seriously. Immediately after learning of the defect, we worked with Segway Ninebot to create software to detect potentially affected batteries. We then worked independently to create even more complete software to ensure that no potentially defective scooters remain in circulation. When an affected battery was identified (with a red code), we quickly disabled the scooter so that no member of the public could drive it or charge it. "
The lime says that she then removed these scooters from traffic and "at no time were runners or members of the public endangered". In total, Lime said that less than 0.01% of his fleet of scooters was affected.
In addition to potential battery failures that can cause a fire, Lime has had problems with the Okai scooter manufacturer. Specifically, Lime says he has received information that baseboards may crack or break after repeated abuse.
Currently, Lime works with many scooter manufacturers, but will not name them "for competitive purposes," a Lime spokesperson told TechCrunch.
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