A 5 year old boy with autism practices boarding planes. In broad daylight, his parents say that American Airlines would not let him fly

Absurdly leads look at the business world with a skeptical eye and a language firmly rooted in the cheek.

The disappointment was overwhelming. Especially after the preparation.

Adam and Heather Halkuff have five children, two of whom are autistic.

They wanted to take the whole family to Kansas City. The Texan family has done everything possible to get there.

As reported by NBC 5, they called in advance American Airlines. The airline has a program that helps kids, including autists, get acquainted with all the tests and quirks of the plane.

Milo, five, and Ollie, two, took part on September 24, more than a week before their flight.

Yet, on the day of the flight, Milo's panicked – many call it a crisis – during the process of boarding at the Dallas / Fort Worth Airport.

A merger may involve shouting, crying, and other expressions of submersion feeling.

The Halkuff say the other passengers were nice, but an American Airlines airport agent was less friendly.

"She's going away right now" He can not get on the plane … he's going to bother the other passengers and then he'll always be angry during the flight and we'll have to turn around and accompany you to the outside of the plane "Heather Halkuff told NBC.

Some might notice that they saw all kinds of kids getting on planes and getting upset.

Sometimes they calm down quickly. Surely everyone has at least once flown when a child has not calmed down at all.

Sometimes the ground crew and flight attendants can be friendly. At other times, not so much.

Halkuffs' description of this particular gate agent suggests that it was of this latter variety.

Even worse, Heather Halkuff says that the whole family was not allowed to board. Even though Adam Halkuff has offered to bring Milo home, Heather and the other kids could at least make the trip.

I have contacted American to know his point of view and will update him if I understand.

The airline told NBC 5:

We are concerned to hear about this situation. Our team contacted the Halkuff family to gather more information on what happened in Dallas / Fort Worth. The American Airlines team is committed to providing a pleasant and safe travel experience to all its customers.

Clearly, the fact that American provides a service to help children – including those with autism – to get used to flying means that the airline is not insensitive to potential problems.

In addition, we have no idea how distressed Milo may have been.

Again, however, we are in a customer service situation when people are involved and the initial reactions are important.

If the story of the Halkuffs is accurate, some might think that the door officer reacted too quickly.

There might have been an alternative solution. Could someone really know if Milo could have calmed down once in the plane?

Not allowing any family to fly, however, seems to be the kind of draconian decision still too often taken by the airline's staff.

I recently wrote about a father who says he's called American to explain that his three-year-old son had an appendix burst and that the airline could book their trip.

The American, he said, insisted on continuing to charge $ 200 change fees for both. Previously, said dad, this decision has had a definite impact on Twitter.

The airline then made a "unique exception".

With regard to the boarding of passengers, airline employees are severely classified to the D0.

It is a question of knowing if a plane takes off to the minute and the second that it is supposed to leave.

It may be that thoughts about it may have influenced the spirit of this gatekeeper.

However, as long as customers still consider airlines to be part of the customer service sector – perhaps wrongly – such items are likely to affect the media and become examples of insensitivity to companies airline.

Airlines employ a considerable number of people and are therefore at the mercy of the behavior of each of their employees.

The Halkuffs hope that what has happened does not provoke the resentment of Milo's older brothers.

Maybe American could try again for Milo to fly with his family.