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ST. PAUL, Minnesota (KTRK) –
A Chipotle restaurant is investigating after the registration of one of its directors asking customers to pay before being served.
The video was posted on Twitter on Thursday by a user by the name of Masud Ali, who said, "Can a group of well-established African-Americans eat after a long training session?"
In the video, the restaurant manager St. Paul tells hungry customers "you have to pay because you never have money when you enter here".
After multiplying the sights and marking the popular restaurant, Chipotle responded to the video stating that "what happened here is not the way our employees should treat our customers". They also added that the person in charge captured in front of the camera had since come to an end and that staff had been re-trained to prevent this incident from happening again.
@masudali What happened here is not how our employees should treat our customers. We are committed to treating all our guests with fairness and respect. The director was fired and the restaurant was converted so that it does not happen again. We will be back in touch.
– Chipotle (@ChipotleTweets) November 17, 2018
Following this response, Saturday, Chipotle added that the manager had confused Thursday's guests with another group of gentlemen who could not afford their meals earlier in the week.
Eyewitness News contacted Chipotle for more details on the incident and received the following statement:
We are committed to treating all our customers with fairness and respect. Regarding what happened at St. Paul's, the manager thought these gentlemen were the same Tuesday night guests who were not able to pay for their meal. In any case, this is not the way we treat our customers and, as a result, the manager has been fired and the restaurant is being converted so that such events do not happen again.
After the tweet went viral, Twitter users started posting old tweets that seem to come from Ali's account and that seem to show that he and his friends ate at the restaurant without paying before. Chipotle told Eyewitness News she knew about the tweets and was still investigating the situation.
(Copyright © 2018 KTRK-TV All Rights Reserved.)
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