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Thanksgiving trip: computer problem at American Airlines hurts travelers briefly
American said that "the connectivity problem" with one of its data centers had affected airport check-in terminals early Wednesday, but that flights were not affected.
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American Airlines did not start without a hitch on one of the busiest days of the year.
US passengers were greeted by longer lines at the country's airports Wednesday morning, when self check-in kiosks were temporarily out of service.
US spokesman Ross Feinstein blamed the problem on a "brief connectivity problem" with one of the US data centers.
Feinstein stated that no flights had been touched and that the problem had been short-lived.
TODAY IN THE SKY: Thanksgiving flights: busy holiday is in full swing
"We are grateful to the members of our team at our airports who acted quickly to help our customers register their flights at our ticket counters to bring them on their Thanksgiving trip," the airline said in a statement. to our customers for the inconvenience and all operations return to normal. & # 39; & # 39;
Heather Lissner, spokeswoman for Phoenix Sky Harbor International Airport, a US hub, said the system was coming back online slowly at 9:40 am local time and that the airline was working on passenger processing. She stated that waiting times for security were less than 15 minutes.
@AmericanAir Phx has all the kiosks offline. Your staff worked with the airport police. It only took me 15 minutes to check my luggage and get my ticket.
Excellent work at all,
– Dennis Oikle (@speedfarmer) November 21, 2018
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