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(RNN) – Comcast is experiencing significant service issues across the country.
On Twitter, the provider of television, internet and telephony services said that two unrelated fibers were cut to its "backbone network providers". affecting residential and business customers; the company said around 5:30 pm ET that its engineers were working to restore service to all customers.
Uh, what's going on right now? Are they Russian hackers? Comcast is down and other internet service providers are also reporting a rise in outages.
The situation gets worse every hour. pic.twitter.com/6Woy3mH8lG
– Trevor Pitt (@Trevor_Pitt) June 29, 2018
One of our major backbone partners had a fiber cut that we believe also affects other suppliers. This is currently affecting our business and Internet customers, video and voice. We apologize and work to get services restored as soon as possible. -Sami
– Comcast (@comcast) June 29, 2018
The break began around 1 am AND Friday. Many on Twitter began calling the company because they could not get through the customer service line.
Some on Twitter request a credit on their account. Others tell Comcast to unplug for 30 seconds, and then plug it back in, a common solution when Internet service is off at home.
#comcastoutage Can anyone tell Comcast if he disconnects the power supply and waits 10 seconds?
– Wait what (@ JBell16148) June 29, 2018
The Comcast National Headquarters is in Philadelphia. The company is the largest provider of cable services in the United States.
Copyright 2018 Raycom News Network. All rights reserved.
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