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United Airlines apologized after a woman claimed that a flight attendant had told her that it was "absolutely unacceptable" that her toddler was crying for more than five minutes during the flight .
Krupa Patel Bala, her husband and 8 month old son were on the 870 flight from United Airlines between Sydney and San Francisco, Bala wrote on the Facebook page of United Airlines. According to Bala, the couple bought tickets to sit in business class and their son was in a cradle.
Bala's son started to cry at the beginning of the flight when they were approached by a flight attendant, whom Bala identifies as Linda, who "shouted" at Bala's husband and told them that it was "absolutely unacceptable".
Bala wrote that she and her husband came to get him to calm him down. Linda returned to the couple where Bala explained that her request made her anxious because her son was probably still crying on the 13-hour flight.
The flight attendant proposed to discuss the incident with the new mother in economy class, wrote Bala. During their discussion, Linda would have given unsolicited advice about when she should give her son to his son, according to Bala's Facebook message. The flight attendant also noted that the baby's crying was disturbing the crew and that she had been told that the United Airline flight rules stipulated that a child should not cry for more than five minutes.
When Bala asked to see the manual, the flight attendant would have laughed and told her she could not because she was online. The new mother stated that she paid for the Wi-Fi during the flight to consult the manual and found that there were no rules regarding crying babies.
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"She could have asked us to go around the baby, shared with tact that it was starting to bother the passengers, or really NOTHING with a smile that recognized that we were not there to make everyone suffer", wrote Bala on Facebook. . "Her response to that was to tell me that it was okay because it was just unacceptable for the baby to cry and as a parent, I have to control it.
Bala wrote that she would never fly United Airlines again. In a statement to NewsweekUnited Airlines said it kept in touch with Bala about the incident via social media. The airline said it apologized to the new mother and offered her a refund.
"We have been in touch with our customers via social media and United representatives have met the family upon their arrival to apologize, offer a refund and specify that the experience that she has relayed does not reflect our commitment to serving our customers, including our youngest customers. , "The statement read. "Young families are welcome on our flights, including business class. We continue to review the incident internally and the flight attendant is decommissioned pending investigation. "
In a follow-up article, Bala wrote on Facebook that she spoke with airline representatives. She called the rest of the United Airlines staff "nice and wonderful human beings", with the exception of the other flight attendant.
"From what I understand, United manages the situation and ensures that no one else has ever had an experience like ours where a flight attendant establishes her own rules, "she wrote on Facebook.
A similar incident occurred during a Southwest Airlines flight in September, after a family was evicted from a Chicago to Atlanta flight after a child was young age launched a temper tantrum. The flight attendants reportedly asked the family to leave, while many airline customers said the family was trying to calm the child because she was "scared".
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