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A Starbucks client with a speech disorder calls the barista to make fun of his stuttering.
(Tan Lekwijit)
A Philadelphia man accuses a Starbucks bartender of teasing him for stammering – even using extra letters on his behalf when printing on the cup's label – after a routine visit at a café last week. , a graduate student from the University of Pennsylvania who only wants to be identified as Sam, told The Philadelphia Inquirer that the Starbucks employee teased his speech disorder after he ordered counter
"Ok, Sss-sam"
Sam was shocked, but he was even more surprised to see his name written "SSSam" on the receipt stuck on his plastic coffee cup a few minutes later.
"Getting this type of service employee treatment"
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"It It is rare, as an adult, that this kind of disrespect occurs. It happens, but it's re "Sam, 28, told the newspaper." It was rude. "
Sam's friend, Tan Lekwijit, took a photo of the label and posted it on Starbucks' main Facebook page on Wednesday, asking him to look into the subject – not only for his friend But
"Getting this type of treatment from service employees is unacceptable, whether intentional or not," Lekwijit told Fox News on Tuesday.
Lekwijit said his friend had also sent an email to Starbucks customer service to report the incident and get a "fairly standardized" response, apologizing for the confusi we give him $ 5 for his next purchase.
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" Clearly, Starbucks missed the point. He wrote in a post on Facebook
Starbucks spokesman Reggie Borges acknowledged that the e-mail response "was not handled properly"
"Of course, we did not understand the situation well . "That was not an appropriate answer," Borges told Fox News, adding that Starbucks' regional vice president, Camille Hymes, had "immediately" contacted Sam after reading Lekwijit's post
" Camille apologizes to him.Our customers come to the store to have a very good experience and that did not reflect that, "said Borges, promising to conduct a full investigation." We are trying to understand what's going on. is passed and once we do, we will take "
THE NEW STARBUCKS TRAINING MANUAL PROMOTS COLOR BECOMING A HUMAN CLIENT FOR A HUMAN" [19659004] Lekwijit said that he was not trying to put the company in trouble, he just wanted to educate employees in the future.
"I'm doing this not only for my friend, but also for other people "Borges adds," We want We do the right thing for these people, and do our best to solve the problems not only with this client, but with others as well. but also the address in the store.
Starbucks closed more than 8,000 na stores On May 29, a month after the arrest of two black men in one of its Philadelphia stores, Rashon Nelson and Donte Robinson were invited to leaving after they were denied access to the restrooms They were stopped by the police a few minutes after sitting to wait for a business meeting.
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The pair settled with Starbucks in May for an undisclosed sum and a free education offer. reached an agreement with the city of Philadelphia for a symbolic $ 1 each and a promise from the authorities to establish a $ 200,000 program for young entrepreneurs.
Associated Press contributed to this report. [19659025] Jennifer Earl is an SEO Editor for Fox News Follow her on Twitter @jenearlyspeakin .
