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- Square's chief financial officer, Sarah Friar, announced that she was a CEO this week, resulting in a sharp drop in the company's shares.
- CEO Jack Dorsey, who manages Square and Twitter, offered Friar leadership advice.
Investors in the Fintech Square SQ company do not seem to approve the departure of Financial Director Sarah Friar, but CEO Jack Dorsey has certainly understood.
On Thursday, Square shares fell by 16% before bouncing back with a 7.2% gain on Friday, as markets reacted to the announcement of Friar's departure to become CEO of Nextdoor, a social network that helps neighbors to communicate with each other. On Friday though, Friar shared a personal message that Dorsey – who also sits at TWTR's Twitter bar – sent him following the announcement applauding Friar's decision.
Analysts and technical insiders saw Friar's departure as a blow to Square. Friar was considered a particularly effective second-in-command, although Dorsey said this week that no executive officer was responsible for the execution within the company.
However, the Twitter leader took advantage of the opportunity to give his protégé sound advice on leadership.
In a screenshot of an iPhone text message captured by Friar, Dorsey made three suggestions that were a career tip for the new CEO. "Considering what you're about to assume, I think it's best to highlight some of the challenges you'll likely face, I'm sure you'll be able to overcome everything," he said. Dorsey writes.
1. "Allow yourself to fail in public."
Dorsey's first recommendation to Friar was counter-intuitive. "The risk, the creativity and the definition of your own path are only possible through a series of failures, some big, some small, do not hide any of them," said Dorsey. "Be proud of your ability to recognize them faster and better than anyone, and your willingness to learn from them to improve yourself.
2. "Do not take things personally."
The CEO added that Friar should remember that "life is short …[and] It will be hard to keep this in mind, but leading with this understanding highlights what matters most to you. This is not about you. It's about what you contribute. "
3. "Work counts the most."
Dorsey said that employees are an integral part of productive work, but "we must remember why they are with us: to contribute to something greater than themselves." It is essential that we formulate a clear goal. and a story that we can share and serve. " He added that "your job is to train people so that they serve this purpose better every day".
Dorsey alluded to some of the problems he had encountered as a leader of two companies, stating clearly that "never failed." It's never easy. He suggested that by focusing at least on the first suggestion, it would allow Friar to exploit "its greater learning and better development, and will lead to your greater contribution".
Below, the whole thread of Dorsey's message from Friar, posted on Twitter:
Brother tweet
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