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Amazon is like Facebook in the sense that it does not like to reveal its failures.
This is sadly obvious once again in a recent incident, where a number of users have apparently been compromised by a security issue, a problem on which Amazon remains silent.
The online trading giant sent an unknown number of users on Tuesday earlier this week to inform them that their email addresses had been revealed due to a "technical error" on its website. However, when several publications were contacted by several publications, a spokesman for the company simply stated that the problem had been solved and that it simply informed the people affected.
The legitimate Amazon has sent notices saying sorry to have revealed your e-mail address. It seems that this is probably related to this https://t.co/21cRB2dHTk … Besides the brevity, what prevents people from taking a break, is that they sign the e-mail. mail https://t.co/KDiteRFaeR. Why not "https: //? Strange pic.twitter.com/mwty3GmCN1
– briankrebs (@briankrebs) November 21, 2018
#AmazonDataBreach #AmazonEmail @Amazon @AmazonHelp @Amazon United Kingdom Not entirely reassuring and it would be interesting to see the extent of the violation and its connection with the GDPR. Think that customers need explanations and that if their financial details have been compromised, you have the obligation to take care of yourself. pic.twitter.com/fk5kSs458D
– Katya von Goltz King (@KatyavdGK) November 21, 2018
Do not miss
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Since then, Amazon has categorically refused to provide clarification on the incident. Although they have denied the existence of a data breach on their website or their systems, the site still does not describe anything about the magnitude or cause of their mysterious "mistake" .
Read also: "One day, Amazon will fail," warns CEO Jeff Bezos, if the company forgets to focus on its customers
The e-mail only tells web users that their Amazon account has been exposed, to whom it would have been exposed and how? Does this mean that their coordinates are floating or that their passwords are in clear text? It's useless information without the details and Amazon knows it.
The problem is that they could technically follow a legal procedure. With the GDPR, Internet companies are now required to inform users when their data is exposed. But if it's not a "breach" as Amazon says and is an internal mistake, it does not matter if users are exposed the same way, there are enough gray areas for the company to swim. And it's only in Europe, where GDPR is in place, so what is happening elsewhere in the world?
In fact, it does not appear that Amazon has any intention of informing regulators, judging by their email "just to let you know". All this, just a day ahead of Black Friday, one of the biggest online retail days worldwide. People want to be able to shop in peace, do not worry if their shopkeeper sees someone slipping through their wallet and does not care to tell them. To date, customers in the United States, the United Kingdom and Europe have reported receiving an e-mail.
This is one of a long series of incidents that show technology companies are more concerned about their customers as products than valuable contributors. In order to change their public image, groups such as Amazon, Google, Facebook and Twitter must seriously step up their efforts and be more open, even in case of failure.
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