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British Airways CEO Alex Cruz said the carrier would reimburse any customer who loses money because of the data breach.
Pascal Pavani / AFP / Getty Images
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Pascal Pavani / AFP / Getty Images
British Airways CEO Alex Cruz said the carrier would reimburse any customer who loses money because of the data breach.
Pascal Pavani / AFP / Getty Images
British Airways states that it "urgently investigates the theft of customer data from our website and mobile application", after finding a breach of financial information over a period of two weeks.
"The stolen data did not include the details of the trip or passport," the airline said on a special web page aimed at those affected by the attack. But hackers were able to access customers' names, e-mail addresses and credit card information, according to UK law enforcement authorities.
British Airways agrees to reimburse any customer who loses money because of the data breach. Its CEO, Alex Cruz, told the BBC: "We will compensate them for any financial difficulties they may have suffered."
Cruz Airways apologized for the release of data on some 380,000 transactions over a period of approximately two weeks, from 21 August to 5 September. British Airways contacts the customers concerned, advising them to contact their bank or credit. card company.
British Airways says the problem has been solved and its systems are no longer affected by the cyber attack. The airline says it is working with the authorities to investigate the exposure of the data.
The National Cybersecurity Center, part of the British security and intelligence agency GCHQ, said recent British Airways customers should consider changing their passwords for bank and credit accounts and monitoring their accounts for any suspicious transaction.
The news of the data breach follow a series of computer and technical problems for the operator.
"In July, British Airways canceled dozens of flights to and from Heathrow Airport in London, affecting thousands of passengers," reports Frank Langfitt in London. "This problem started when a fire alarm forced the closure of the control tower, and then a computer problem caused more disruption for BA and the other operators."
In May 2017, the airline was hit by a "major computer system failure" that disrupted its operations in the UK and blocked tens of thousands of passengers for several days.
In August 2017, British Airways apologized for other delays, as passengers had to be manually registered due to "a problem with the registration system related to the technology of the aircraft". information".
In a brief statement on the recent data breach, the Office of the United Kingdom's Information Commissioner Elizabeth Denham said: "British Airways has made us aware of an incident and we are investigating. "
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